Customer Service Administrative Assistant

Elizabeth Moore

**** ******* **** • Bainbridge, GA 39817 • 229-***-**** • **********.**@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with management and healthcare industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality. Academic Honors: Ultimate Medical Academy Honor Roll. Shows sound judgment and good decision making when dealing with problems. Manages time and priorities in multitask environments. Strong written and verbal communication skills.

• Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint; Typing Speed: 25 WPM. KEY QUALIFICATIONS

Medical Administrative Assistant • Medical Terminology • Medical Transcription Patient Processing • Patient Registration Medical Records Management • Check In • Check Out • Data Entry • Release of Information • HIPAA Compliance Medical Laws & Ethics • CMS 1500 Claim Form • Billing Cycle • Claims Appeal Process • Medical Billing Knowledge Third Party Billing • Medicare • Medicaid • I-IMO • PPO • Basic Coding Skills for ICD-IO & CPT Insurance Verification • Anatomy & Physiology

EDUCATION

Ultimate Medical Academy I Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2021 Ultimate Medical Academy I HIPAA Essentials for Healthcare Professionals Certificate PROFESSIONAL EXPERIENCE

Citi Trends - Quincy, FL 06/2015 - Present

Retail Assistant Manager / Customer Service

Serve as Keyholder, open and close store, prepare for daily sales, and create merchandise displays. Resolve staff and customer issues, help with creating schedules, supervise staff, and train new employees. Count and prepare register drawers, ring up purchases, accept payments, and check employee timesheets. Walmart - Cairo, GA 04/2007 - 03/2015

Retail Assistant Manager / Customer Service

Started as cashier, promoted to assistant manager on 08/2009.

• Prepared store for the day, set up displays, changed out modules and planned for holidays and events. Counted inventory monthly, completed data entry, supervised up to 30 employees, and trained new staff. Answered inbound phone calls, placed outbound calls, wrote staff schedules, and resolved custorner issues. Wiregrass Hospice - Bainbridge, GA 01/2003 - 04/2007 Certified Nursing Assistant (CNA) / Home Health Aide Ensured patient needs were met, worked with 9 individuals, traveled to homes, and provided companionship.

• Cooked meals, cleaned house, assisted with bathing, authored reports each morning, and assisted with activities. Worked with end of life patients, documented activities and conditions, and ensured safety and wellbeing.