Administrative Assistant Customer Service

Alexis Teague

318-***-**** *******@*****.***

CAREER SUMMARY

Compassionate and dynamic individual with a proven ability in connecting, teaching, and capacity to learn. Skilled in servant-leading and building relationships. Motivated by empowering others, taking ownership within a company, and creating a nurturing environment. CUSTOMER COMPLIANCE SPECIALIST GOSHARPS MARCH 2022 – PRESENT

• Educate small/medium medical offices on regulatory board practices; these include OSHA, HIPAA, DoT, CDC, and TCEQ

• Organized and input customer data, taught company software programs to clients, made onsite visits to verify compliance and retain relationship ASSISTANT ACCOUNT MANAGER TOWER STREET INSURANCE NOVEMBER 2021 - MARCH 2022

• Liaison to client on behalf of the insurance carrier regarding payments, policy endorsements, and navigation for carrier websites

• Remarketed client data to 10+ high-net worth insurance carriers and reviewed colleague’s insurance quotes

ADMINISTRATIVE ASSISTANT COOPER CLINIC MARCH 2021 - SEPTEMBER 2021

• Coordinated daily patient schedules with positive customer service and implemented problem- solving skills for scheduling

• Promoted to doctor administrative assistant; assisted two doctors with patient prescriptions, referrals, and other daily patient needs

TEAM LEAD SCHEDULER TRINITY INSPECTIONS JANUARY 2020 - MARCH 2021

• Instructed inspectors, trained employees, and corresponded with banking customers to provide updates on inspections in order to provide expedient and communicative customer service

• Nationally scheduled various types of home inspections by creating company orders on the website, assigning orders to teammates, and contracting local inspectors COUNSELING INTERN OAK CLIFF BIBLE FELLOWSHIP COUNSELING MAY 2018 - MAY 2019

• Specialized with teenagers and children to provide a space where they could express cathartically and set helpful goals for their physical, emotional, and spiritual needs

• Created children’s therapy materials, training 10+ interns; Compiled counseling data, and documented client information to guarantee highest level of confidentiality AWARDED OUTSTANDING COUNSELOR AWARD OAK CLIFF BIBLE FELLOWSHIP COUNSELING 2019 BACHELOR OF SCIENCE MISSISSIPPI COLLEGE DECEMBER 2016 Major: Psychology Minor: Ministry

MASTER OF BIBLICAL COUNSELING DALLAS THEOLOGICAL SEMINARY DECEMBER 2019