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Customer Service Front Desk

Location:
Vista, CA
Salary:
35,000
Posted:
July 09, 2023

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Resume:

Angela Benjamin

Oceanside, CA

Phone Number: 760-***-****

Email: adx66e@r.postjobfree.com

Summary

A proactive leader, results-oriented individual with a strong background in customer service seeking to secure a position. Which will allow me to utilize my communication skills, my team work skills, and my commitment to hard work.

Highlights

Project management Team leadership Trouble-shooter

Effective Communicator Contract negotiation Schedule Management

Conflict Resolution Safety & Maintenance Strong Interpersonal skills

Time Management Public Relations Dedicated Team player

Dedicated Team Player Salon Management Paychex

AppFolio Property Manager

Accomplishments

40+ years of Customer service experience

Production Lead with over 10+ years of experience in event planning.

Refined experience in playwriting and theatrical production of script coordination, fine art photography, and creative writing process.

Triumphant ability to think outside the box, with the ability to oversee a production project form starts to finish.

Experience

Sep 2022- The Apartment Company Oceanside, CA

May 2023 Assistant Manager

Performed administrative duties: preparing legal documents, processing computer reports, data input, collections, vendor relations.

Managing staff, facilitating work orders.

Monitoring property for safety concerns.

Move in, Pre-Move Out, and final Move Out inspections.

Coordination & execution of community activities.

Applicant screenings.

Oversee and lead in daily operations of the property.

Budget development and review.

Meet and/or exceed occupancy objectives.

Oversee maintenance staff and service request system.

Oversee leasing team to generate new leads and maintain existing residents.

Promote and maintain positive resident relations and communication.

Worked with Section 8.

Maintained a crime free unit for complex.

Move residents in/out of Yardi (software system)

Process resident refunds checks and set up payment plans with past tenants.

Enter notices/evictions.

Deposit misc checks (current tenants, vendors, past tenants).

Rental verification, send files to collection and approve renewals.

Maintain resident relations, deal with complaints and problems relating to service and lease provisions.

Maintain accurate log on events/issues with residents.

Have excellent communication with Supervisor and Managers on property issues and needs.

Answer phones and emails

Maintain records and resident files in an orderly and up-to-date manner.

Collect rent, follow up on any past due balances, maintain account records, and make bank deposits.

Prepare legal action for eviction when necessary.

Mar 2019- Sallys Beauty Salon Oceanside, CA

Nov 2019 Beauty Advisor

Consulting with clients to determine their skin type, skincare concerns, and style preferences.

Recommending products that fit the client's needs, preferences, and budget, and explaining how the products work.

Responding to customer questions and complaints.

Making sales, processing returns, and maintaining a balanced cash register.

Planning and taking part in store events.

Designing and maintaining attractive displays and managing inventory.

Handling administrative and clerical duties, such as ordering stock and maintaining customer relationships through follow-up calls and mails.

Ensuring that products are presented properly on shelves.

1980- Angela’s Place Oceanside, CA

Present Cosmetologist

Greet clients as they step into the salon; take their inquiries and make them feel comfortable while they wait to be attended to.

Answer the telephone and attend to inquiries made over the phone, and also make bookings for clients.

Be very knowledgeable about various hair care products and give clients useful advice about the products.

Schedule appointments for clients.

Create and send out reminder messages such as texts and emails to the salon clients, reminding them of their bookings and appointments just in case they have forgotten.

Keep records of client payment/billings for services rendered in the salon.

Performs hair style consultation in order to decide what services the client needs.

Provides services to clients such as shampooing, cutting, styling, coloring and highlighting as desired.

Maintains safety standards and cleanliness.

Emphasizes product benefits and assist clients in the selection of retail products or services for their hair care needs.

Maintains a consistent relationship with client base in order to ensure return clients.

2011- Glory Productions /Nevaeh Entertainment Oceanside, CA

Present Productions:

A Cry in The Wilderness: Gospel Musical Play- 2011

The Mystery of Love: Gospel Musical Play-2012

That’s What Loves About: Gospel Play -2005

Nevaeh Entertainment Talent show: Talent Show -2015

T.V Programmer Producer: Host Flames of Fire-2017

·Manage production projects from conception to deployment.

·Serve as liaison and primary point of contact between studio and clients, as well as book.

outside entertainment to assist in show and travel arrangements.

·Charged with finding locations to rent and do closes shoots.

·Manage procurement of props, clothing, wardrobe hair makeup and vehicles

·Ensuring the production cost is effective

·Communicating all rehearsal schedules to cast, crew closely with the directors and actors.

·Arranging of costume and wig fittings.

·Remaining highly visible to all production and technical staff at all times.

·Communicating effectively and efficiently with director and crewmembers.

·Cueing of all the technical crew as well as actors.

·Managing all aspects of production budgets.

·Setting weekly schedules

·Time management of all rehearsals

·Ensuring cleanliness of all areas including theatre and work spaces

·Advanced and skilled in audio microphone setup, dressing rooms, scripting and music

production.

·Experience of live and taped programming.

EDUCATION

Bachelors of Science - Entertainment Business – The Los Angeles Film School -2017

Associates of Science Degree – Music Production – The Los Angeles Film School –2015

Cosmetologist Lessons–Union county Vocational School -1980



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