Elvana Gjoni

**** **** ****** ***.**

Astoria, NY 11106

Phone number: +347*******

adx63h@r.postjobfree.com

adx63h@r.postjobfree.com

EDUCATION

Brooklyn College of The City University of New York - Brooklyn, NY Bachelor of Science

Financial Mathematics

Epoka University - Tirane Albania Master of Arts

Finance And Banking, 10/2019

Epoka University

Autostrada Tiranë-Rinas, km. 12, 1000, Albania, Tirane (Albania)

http://www.epoka.edu.al/

Tirana University - Tirane Bachelor of Science

Computer Engineering And Mathematics, 10/2017

Faculty of Natural Sciences

Address: Bulevardi Zogu I, Tiranë, Albania, Tirane (Albania) http://www.fshn.edu.al/

The Department of Applied Mathematics consists of two scientific-teaching groups:

1.Numerical Analysis and Optimization Group

2.Probability and Statistics Group.

Certificate

Albanian Tax and Consulting, Tirane (Albania)

- Organization of practice accounting - System and Accounting

- Technic of making balance sheet

- Financial Plan

- Tax legislation and online declaration

PROFESSIONAL SUMMARY SKILLS

•Administrative Duties

•Order Entry

•Microsoft Office

•Report Analysis

•Database Maintenance

•Knowledge in R programming,

•General knowledge in VBA

WORK HISTORY

DATA ENTRY ANALYST 08/2018 to 03/2020 Triffid Networks - Tirane/ Albania

Organized, sorted, and checked input data against original documents.

Verified accuracy of data entered into system to produce error-free reports.

Created spreadsheets for more efficient recordkeeping.

Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Corrected data entry errors to prevent duplication or data degradation.

Analyzed current data records to provide detailed reports.

Collated and organized data entry documents into filing systems for easy access.

Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Developed and maintained databases to store customer information.

CUSTOMER SERVICE AGENT 04/2017 to 07/2018 Market Info - Tirane/ Albania

Utilized customer service software to manage interactions and track customer satisfaction.

Processed customer service orders promptly to increase customer satisfaction.

Clarified customer issues and determined root cause of problems to resolve product

or service complaints.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

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