Customer Service Representative
Resume:
PROFESSIONAL SUMMARY
Customer Service Representative bringing top-notch skills in oral and
written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
WORK HISTORY
Remote Customer Service Representative, 03/2023 - Current Modivcare, Remote, USA
Remote Customer Service Representative, 01/2023 - 04/2023 Equiniti Trust Company, Mendota, MN
Customer Service Representative, 07/2020 - 10/2021 MI Windows And Doors, Flower Mound, TX
Dallas, TX 75243
********@*****.***
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SKILLS
OMOTUNDE
OGUNBANJO
Connecting people with care, Interacted with insurance companies to verify patient eligibility and benefits.
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Managed high volume of incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
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Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
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Facilitated communication between patients and various departments and staff.
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Responded to customer inquiries about stock accounts, tax forms information and transaction history.
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Provided information regarding share balance summary, cost basis of stocks sold and retrieve historical statements.
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Investigated and researched old accounts and source of stock transfer to resolve customer inquiries.
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• Answered constant flow of customer calls with minimal wait times. Resolved customers inquires, complaints and issues providing insightful solutions.
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• CRM Software
• Microsoft Excel
• Microsoft Word
• Active Listening
• Computer Proficiency
• SAP
• Data entry
• Conflict Resolution
Customer Returns Associate, 03/2018 - 06/2020
Kuehne + Nagel, Lewisville Tx
Customer Service Associate, 02/2015 - 03/2018
CVE Technology, Allen, TX
EDUCATION
Diploma, Fundamentals of Computer Science, 09/2006 Nissi Computer School - Nigeria
Fundamentals of compute science
High School Diploma, 06/2005
Mayflower High School - Nigeria
LANGUAGES
English Full Professional
Answered inbound calls to greet and assist customers with various needs and questions
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• Navigated multiple systems to identify source of issue Review customers claims, send information to appropriate department for investigation and communicate with customers about return.
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Kept record of customers interactions and transactions, recording details of inquires, complaints and comments, as well as action taken.
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• Conducted research to complete service requests. Answered calls or emails from customers and assisted with special requests or resolving complaints.
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Remained calm, composed and polite to deescalate aggressive customer behavior.
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Resolved concerns with products or services to help with retention and drive sales.
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