Customer Service Representative

MANPREET KAUR

***************@*****.***, 437-***-****

Brampton, ON, L6Y 6K1

EDUCATION

Lambton college Mississauga, ON Expected in 01/2025 PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Critical Thinking

Refund Processing

Customer Relations

Microsoft PowerPoint

Calm and Professional under pressure

Conflict Resolution

PROFESSIONAL EXPERIENCE

Customer service representative, Verma cloth collection, Malout, India. 06/2022-02/2023

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customers call with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

AVAILABLITY

SUNDAY, MONDAY, WEDNESDAY, FRIDAY, SATURDAY (ANY SHIFT)

TUESDAY AND THURSDAY (NIGHT)

CERTIFICATIONS

SMART SERVICE ONTARIO CERTIFIED

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