Customer Service Representative
Resume:
Betty Walter
Kannapolis, NC 704-***-**** ***********@*****.***
EXPERIENCE
The Salvation Army- Concord, NC 2021-Present
Case Worker
Performed intake process to assess client’s needs and refer to appropriate community resources.
Completed intakes and collected donations for the site’s food bank.
Assisted with the “Angel Assist” and “Kettle People” fundraising programs.
Performed receptionist duties including answering incoming calls and data entry.
Avon- Concord, NC 2010-2021
Owner
Managed inventory and ordered new merchandise as needed.
Consistently a member of the McConnel Club due to high sales and recruitment performance.
Cold-called prospective customers and maintain relationships with current customers.
Supervised a team of two employees by creating weekly schedules, approving timecards, and submitting them for payroll.
Paragon Revenue- Concord, NC 2003-2010
Customer Service Representative
Answered and screen incoming calls and troubleshoot basic billing issues.
Completed an average of forty automated calls per day to collect payments.
Set up payment plans for customers as needed to ensure accounts are resolved.
Maintained up-to-date customer records by documenting the outcome of each interaction.
SKILLS
Customer Service
Case Management
Billing & Collections
Sales
Management
Merchandising
EDUCATION
High School Diploma, Northwest Cabarrus High School- Concord, NC
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