Customer Service Security Officer

Pamela M. Crowe

************@*****.*** 404-***-**** Fairburn, Ga

Experience

Chattahoochee Hills Charter School July 2013-Aug 2018

Early Morning & After School Program Coordinator Chattahoochee Hills, Ga

●Interviewed and hired potential employees

●Secured safety and well being of 70 students

●Enhanced program by arranging extra-curricular activities

●Accepted and processed payments from parents

●Implemented new safety boundaries and regulations

Barnes Distribution July 2006 to March 2009

Office Coordinator Fairburn, Ga

●Provided operational support for 30 employee distribution center and served as first point of contact for 100+ member sales force

●Maintained 99% compliance with aggressive 8-hour turnaround on an average daily volume of 4,600 orders and a 97% accuracy.

●Addressed routine Human Resource issues regarding payroll and benefits

Department of Homeland Security September 2002 to July 2006

Transportation Security Officer Atlanta, Ga

●Accurately interpreted data gathered from all screening devices

●Identified and retrieved unauthorized and dangerous items located in passengers’ baggage

●Selected by management to screen passengers with special travel provisions

KLM Royal Dutch Airlines November 1988 to November 2011

Cargo Sales & Customer Service Atlanta, Ga

●Coordinated all cargo reservations, including rating, routing, transit, and tracing issues

●Developed a procedure for claims handling that reduced processing time by 50%

Technical Skills

Microsoft Office: Word, Excel, Outlook - A.S.I. Shipping & Inventory Application

Additional Relevant Experience

Eastern Airlines: Reservations, International, and Control Center Agent

Education & Training

Bachelor of Science, Criminal Justice, Georgia Southern University, Statesboro, Ga.

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