Arlan Chambliss

313-***-**** adx5ze@r.postjobfree.com www.linkedin.com/in/arlan-chambliss-0b4a65202/

EXECUTIVE SUMMARY:

Tech student CompTIA ITF certified, Google IT certified, Google project management certified, and pursuing A+ certifications with an interest in cyber security. Experienced in overseeing delivery processes, customer service, and sales. Has a foundation in HTML to develop webpages and is experienced in data entry. A quick learner, creative thinker and a hard worker with an ability to creatively address diverse scenarios and solve problems.

EDUCATION & CERTIFICATION:

OOld Redford Preparatory Academy High School

Detroit, MIchigan

Graduated 2019

CompTIA ITF+ Certification: NPower Michigan - (Certified)

CompTIA A+ Certification: NPower Michigan – (In progress)

Google IT Support Professional Certificate

: NPower Michigan - (Certified)

Google Project Management Certification: NPower Michigan - (Certified)

Service Desk Agent

August 2022 – Present

Galaxe Solutions- Detroit, Michigan

●Acted as the first contact support for numerous global company locations by efficiently analyzing/ diagnosing client problems and coming up with a satisfactory solution.

●Thoroughly documented tickets using SNOW by actively listen to colleagues’ needs and concerns and recording not only that but solutions that were already attempted

●Experienced in troubleshooting both Arubas and Meraki.

●Able to communicate and understand people of all walks of life by practicing active listening to completely understand the needs of colleagues.

●Proactively worked within a team by reading multiple chat logs and helping diagnose colleagues' situations thus helping to create a solution and reducing call volume and average handle time.

●Great attention to detail by searching through the Knowledge Base and accurately finding the correct article to help assist users, reduced the length of call and made myself available to assist other users in need.

●Effectively able to use active directory to identify user groups and accesses, unlock and reset passwords, and Identify account status

PROFESSIONAL & TECHNICAL EXPERIENCE:

Information Technology Apprentice

February 2022 – June 2022

NPower - Detroit, Michigan

23-week instructional program designed to launch tech careers through hands on training, internships, and microwork projects. The program is centered on CompTIA’s A+ and ITF+, & Google IT Support certifications.

●Hardware: Components and devices including cables, storage devices, printers, computers, laptops, routers, and switches

●Software: Troubleshoot PC and mobile device issues including application security support

●Operating Systems: Install and support Windows OS, Linux, and Mac OS

●Networking: Familiar with TCP and UDP ports, protocols, and their purposes and common network devices.

● Security: Identify and protect against vulnerabilities for devices and their network connections and implement security best practices

●Mobile Devices: Configure laptops and other mobile devices

●Virtualization and Cloud Computing: Knowledge of common cloud models and cloud computing concepts and virtualization concepts

Delivery Associate/Clerk Cashier

April 2021 – September 2021

Home Depot - Detroit, Michigan

●Resolved customer issues by using problem solving skills, increasing overall customer satisfaction.

●Used troubleshooting skills by accurately identifying problems with order picking scanners while meeting production quotas of 200 orders per window, saving the company lost funds.

●Created and implemented an improved order system increasing company output, customer satisfaction, and company revenue.

●Oversaw point of sales system for over $3,000 of transactions daily, resulting in accurate company sales.

●Oversaw monthly inventory on merchandise by identifying replenishment, damage

●Managed inventory by identifying replenishment, damage, and expected shipments so that customers could purchase needed items.

TECHNICAL PROJECT WORK:

Gaming Controller Repair: Identify problems with gaming controller and repaired using troubleshooting steps.

Cmos Battery Replacement: Used Dell’s troubleshooting forum and replaced Cmos battery in a Dell laptop.

HTML & Python: Created a webpage with videos, map locations, fonts and used Python to script the webpage.

Phone Screen Replacement: Replaces screens on Apple iPhones.

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