Customer Service General Manager

MICHAEL A. ZIELINSKI

** ******* ** *******. ** 107**-***-*** 9274 adx5z4@r.postjobfree.com

Professional Summary

RESTAURANT MANAGEMENT

Accomplished and energetic with a solid history of achievement. Motivated leader with strong organizational and prioritization abilities.

Service-oriented as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Responsible proficient. Passionate and motivated, with a drive for excellence.

Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals.

Dedicated years of experience combining management and customer service expertise

Outgoing offering superb customer service proficiency and passion for exceeding goals. Results-oriented professional, specializing in unique ability to relate to diverse clients

Skills

Customer and Personal Service

Complex Problem Solving

Administration and Management

Quality Control

Operations Analysis

Operation Monitoring

Design

Food Production

Troubleshooting

Experience

CATERING DIRECTOR/PARTY PLANNER 01/2006 to 01/2014

Saxon Grill & Sprain Grill – Scarsdale/ Yonkers, NY

Planned events with clients

Supervised events from set up to breakdown.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors.

Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.

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GENERAL MANAGER (OWNER) 01/2001 to 01/2006

Ciccio & Tony's Restaurant – New York, NY

Set up accounts with all purveyors

Recorded and evaluated daily sales

Hired & trained office staff of day to day operations

Quarterly evaluation of menu items, removing or replacing items with low sales or high food cost.

Hired & trained wait staff to provide professional & courteous service

Educated wait staff about menu items preparation, ingredients, texture, etc.

Greeted customers & made them feel welcome.

Supervised dining room during service

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Maintain scheduling and event calendars.

Coordinate conferences, for special events, such as corporate catering, on and off premise

Extensive knowledge of Italian cuisine

Ciccio & Tony's Wrapperia

Concessions in Yankee Stadium

Negotiated with food court management (Volume Services)

Secured & designed 2 concessions stands

Research & development for preparation and packaging for delivery

Scores Sports bar & Cabaret 1995-2000

E 61st Street

NYC

Director of Entertainment

Catering Director

Floor manager VIP room

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