Product Manager Cross Functional

ROSS HOCKSTEDLER

*** ********* **** 940-***-**** **************@*****.*** www.linkedin.com/in/ross-hockstedler

A collaborative, passionate Product Manager with 15 + years’ experience in managing multiple SaaS product lines across geographically separated, cross functional teams. I am skilled in defining product vision and strategic direction while effectively communicating throughout all organizational levels. I have thorough knowledge of SDLC across multiple disciplines (SAFE, Scrum, Kanban) and am resourceful while working well under pressure.

EXPERINCE

January 2022 – March 2023

Principal Product Manager Unifocus LP Carrollton, Texas

Managed the roadmap for the rewrite of the 6 core domains (multi-year project ended in 2022) for feature parity, new functionality while maintaining a consistent maintenance schedule.

Directed the ideation, prioritization, delivery, and post-production tier 3 support of all product lines.

Coordinated multiple development projects utilizing cross-functional teams from 4 geographic regions.

Removed roadblocks while ensuring the teams were aligned with the company priorities.

Successfully implemented complex data integrations for the Hilton UK conversion to TMX Payroll.

Directed the complete overhaul of 1500 pages of help to Madcap Flare.

January 2017 – December 2021

Group Product Manager Unifocus LP Carrollton, Texas

Assembled a team responsible for requirements, data integration, tech writing, and release to production.

Helped guide product team in maintaining, enhancing, and adding features to 6 core domains.

Continuously refined the requirements gathering and the SDLC by utilizing JIRA for user stories and Confluence for the complex business stories and use cases.

Developed new ways to gather requirements through user interviews, email surveys and client meetings.

Facilitated advanced configurations of the core systems.

Ensured customer needs and SLAs were met by overseeing the integrations, content, and product ownership teams.

January 2010 – December 2016

Product Manager Unifocus LP Carrollton, Texas

Connected with senior stakeholders and external users to understand the different personas and stories.

Developed the ticket writing process by defining the requirements gathering process, problem scoping and resolution, story writing and managing stakeholder communications.

Acted as the key compliance researcher and designer on payroll sensitive rules enabling our system to be implemented in all states and many countries worldwide.

Oversaw the requirements gathering and implementation of enterprise-wide applications and rules for over 100 Hilton UK and select EMEA properties boosting revenues by 15%.

Led the requirement writing of two new applications which increased revenues by 40%.

Project Managed the successful implementation of the enterprise-wide systems for Trump Hotels in 5 countries.

January 2006 – December 2009

Director of Support Unifocus LP Carrollton, Texas

Handled the JIRA ticket queues to ensure SLA’s and reputation objectives were being met.

Kept abreast of industry best practices, concepts, and trends.

Produced accurate communication between support and client stakeholders.

Ensured accurate reporting for ticket aging, interface/integration failures, configuration errors, and application performance for clients and company executives.

Integral in developing continuous improvement strategy for the customer experience.

EDUCATION

Associate of Arts with a Certification in Recording Engineering

Golden West College – Huntington Beach, California

SKILLS

Agile & Waterfall Methodologies • Business Requirements • Cross-functional Team Leadership • Software Development Life Cycle • Product Management • Feature Prioritization • Backlog Management • Product Road Mapping • Team Leadership • Product Requirements • Product Research • Due Diligence • Analytical • Atlassian Suite • Coaching • Collaborative Problem Solving • Content Delivery • Customer Relationship Management (CRM) • Hiring • Kanban • Market Research • Microsoft SQL Server • New Hire Training • Problem Solving • Product Presentation • Product Support • Project Management • SAFe • SaaS • Scrum • Stakeholder Communications • Time Management • User Experience (UX) • User Journeys • User Stories

HONORS AND AWARDS

Engagement Award – 2019 – awarded by Unifocus

Excellence in Service Awards – 2007 and 2016 – awarded by Unifocus

Profitability Award – 2008, 2011 and 2014 – awarded by Unifocus

Divisional MVP Award – 2002 and 2004 – awarded by Unifocus

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