Customer Service Asset Management

John C. McGee

***** ***** **** **.

Haslet, Texas 76052

817-***-**** ● ****.*.*****.*@*****.***

Seeking an opportunity to further my value as an asset in a position of that will provide growth potential and longevity.

SKILLS

Process MonthEnd Scheduling and various monthly/quarterly financial reports including month close

Reconciliation of daily hospital financial data

National account management support with business methodolgoies

Agile Methodolgies

Power BI User

Orbit Reporting

PeopleSoft

Business Process

Financial Analysis & Reporting

HR & Timekeeping

SQL

Data Consolidation

Process Improvement

Monthly Financial Reconciliations of Buy Cards and T&E

Database management and manipulation

Account reconciliation and payment reimbursements

Report generation with data manipulation

Able to read and comprehend various Bill of Lading formats

Excellent professional customer service skills

Software Asset Management

Microsoft Office Suite

Staff Management

Medisoft Professional (Medical A/P & A/R Billing, Patient

Familiar with 835, 837 and 277 payer files

Records Management SAP, Siebel, Lotus Notes

HIPAA/OSHA Training

Inventory Asset Management

Tax Knowledge

Purchasing & inventory management

Knowledge of instructional and procedural creation

Report Generation and data manipulation through SQL

Perform AR/Bad Debt/Charity Adjustments support

EDUCATION

Kaplan University B.S. in Health Care Administration (with Management emphasis) Davenport, IA

Graduated: July 23, 2013

EXPERIENCE

Likewize Device Protection, LLC Southlake, TX

09/2021 – Present

Senior Analyst Client Operations, National Account

Responsible for corporate level client decision support for national US and Canadian cellular accounts (about 8 million subscribers), management level escalations, data mining & data management, and B2B customer inquiry interactives and solution generation. Financial management of fund submissions to subs across entire client base. Create data driven reporting utilizing excel with Z lookups, pivot tables, Power BI, and proprietary software to compose complex reporting requirements. Support data integrity efforts to comply with compliance and auditing requirements. Supply executive management and corporate clientele with trend analysis, forecasting, and project management support to identify solutions-based resolution and process vulnerabilities. Frequent engagement in meetings to further drive sales and marketability of the company brand, while maintaining strict adherence to policy and state regulations, and multi-state laws. Daily engagement use of Sharepoint, Microsoft Teams, and Zoom to coordinate efforts internally and with B2B customer for excellent client management directives and solution process actions.

UT Southwestern Medical Center (State of Texas) Dallas, TX

03/2020 – 09/2021

Administrative Associate/Dept. Administrator

Relieves director of various internal administrative duties, which require thorough understanding of, and adherence to functions, programs, and policies of unit and university. Reviews department policy manuals periodically to update and institute changes as necessary. May provide comprehensive administrative support to Chairman, Vice Chairman, Director, Department Manager, or other upper level administrator. Responsible for monitoring and maintaining unit's budget; provides input to supervisor; prepares and submits various budgetary reports; time & attendance entry; assists supervisor with annual budget process. May delegate approval authority for all dollar level expenditures for designated entity; coordinates process for items requiring Chair level approval, and/or has delegated approval authority over these items. Responsible for all departmental financial reporting and budget analysis. Coordinates supervisor's schedule; makes travel arrangements (if necessary); plans meeting itineraries, etc. for director or outside visitors. Charged with approval of vacation and sick leave transactions; interprets V/SL policies for unit's personnel. Prepare or coordinate preparation of complex reports requiring significant contact with other departments and outside organizations. Provide professional support for special projects, which may include editorial and administrative support for manuscripts and abstracts for publication; prepares material for oral and/or written presentations; coordinates and prepares materials for courses, meetings, and conferences; performs Library and Internet research. May provide assistance in preparing grants and contracts, which may include assistance with budget preparation and/or oversight. Additionally, responsible for maintaining sub−ledgers and ledgers for various accounts, including reviewing expenditures and encumbrances, reconciling accounts, and ensuring appropriate use of funds. May provide working supervision for staff of lower rank. Performs other duties as assigned.

DISYS, Inc. Fort Worth, TX

10/2019 – 12/2019

Software Asset Management Analyst (Contract)

Facilitate and review process requests for licensing acquisitions for goods, services and intellectual property globally on behalf of a Fort Worth based client. Perform research on licensing ownership and migration requirements to ensure legal standards are kept. Responsible for management of new intellectual software acquisitions as well as software renewals to include: installation, maintenance package agreements, perpetual or limited license contract adherence, and verification of asset purchase integrity. Issue purchase orders in accordance with client corporate policies and perform follow up research on RFP’s as well as PO completion.

Baptist Hospitals of Southeast Texas Beaumont, TX

09/2016 – 10/2019

Business Analyst

Analyzes the organization’s expenses against budgeted and historical activity. Used Agile methodologies to complete monthend close processes with SQL, and S Access. Assists in the preparation of annual operating budgets and monthly forecasts. Responsible for generation of reports regarding the financial condition of the entire Baptist system (to include contractual entities). Perform critical functions to support the billing infrastructure of the Baptist system and reconcile information against the Charge Master and other financial nodes including the business process between hospital systems. Develop reports and analytic objects which meet business requirements of business organizations. Collaborate with technical experts and business units to determine the best possible reporting mechanisms. Reviewed 835, 837 and 277 claim files to reconcile remittances for account adjustments. Ensure the daily upload and posting of monetary account adjustments as well as their financial classifications as well as generate financial reporting schemes to include KP&I and P&L. Deployed excellent interpersonal skills including verbal and written communication skill, teamwork and customer service skills. Develops, prepares, analyzes, and distributes financial reports upon request. Creates, maintains, and maps general ledger accounts to improve the company’s financial reporting abilities. Produce ad hoc financial data reports. Understand and use database schemes, tables, relationships, and constraints. Also responsible for Month End reporting process and data generation through various applications to support executive management for organizational health from a financial standpoint.

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