Customer Service Communications Technician
Resume:
MICHAEL
LOFTUS
COMMUNICATIONS
COORDINATOR
*********@*******.***
Vincentown, NJ 08088
CONTACT
Hard worker experienced in
problem-solving, service and time
management. Aiming to leverage
my abilities to successfully fill the
[Job Title] role at your company.
Highly accomplished individual with
experience in installation, repair and
maintenance of various
telecommunications systems. Solves
complex technical problems and
provides excellent customer service
to a variety of end-users.
Exceptional organizational and time
management skills with the ability to
work independently or in a team
setting. Motivated professional with
proven ability to work independently
and collaboratively in a team
environment. Experienced in
maintenance and repair of copper
and fiber circuits, copper and fiber
splicing and wireless infrastructure.
CAREER OBJECTIVE
Fire Captain
Hampton Lakes Volunteer Fire Company, Southampton Township, NJ Communications Specialist
AT&T, Philadelphia, PA
EXPERIENCE
June 2011 - Present
Trained junior firefighters in the use of fire suppression techniques and strategies.
•
Organized drills and exercises to evaluate firefighter competency levels and prepared after action reports as needed.
•
Created detailed reports outlining incident details such as property
• damage estimates, rescue statistics or injury summaries. Supervised maintenance activities for fire engines, ladders, hoses and other related equipment.
•
Reviewed building plans to assess potential risks associated with structural integrity issues or hazardous material containment systems.
•
Coordinated with other agencies to ensure efficient resource
• utilization during large-scale emergencies.
Developed and implemented emergency response plans for fire incidents.
•
Assigned tasks to subordinate firefighters and monitored their performance in the field.
•
Managed inventory control systems for personal protective gear,
• medical supplies and hazardous materials storage units. Investigated fires to determine cause, origin and possible criminal activity.
•
Advised management on matters related to operational policies, procedures and safety regulations.
•
Demonstrated strong leadership abilities while managing a team of
• 20+ personnel in high stress situations.
Facilitated successful communication between command staff members and front line personnel during emergency operations.
•
Maintained accurate records of all personnel, equipment and supplies used during firefighting operations.
•
Monitored radio traffic during large scale events involving multiple
• agencies.
Provided feedback on crew performance following each callout or exercise session.
•
Ensured proper documentation was collected from scene investigations prior to releasing personnel back into service.
•
February 1968 - June 2001
Skilled in troubleshooting and
repairing wireless, cellular and fiber
optic systems. Detail-oriented
professional with proven knowledge
of inspections, safety assessments,
and repair actions. Aiming to
leverage my skills to successfully fill
the [Job Title] role on your team.
Focused professional with
experience in customer service,
maintenance scheduling, and
documentation. Frequently praised
as efficient by peers, I can be relied
upon to help your team achieve its
goals. Diligent professional with
proven skills in troubleshooting,
diagnostics, and preventive
maintenance. Aiming to leverage my
abilities to successfully fill the [Job
Title] role on your team. Hard-
working student with knowledge of
maintenance processes and
procedures, time management, and
planning. Aiming to leverage my
abilities to successfully fill the
vacancy on your team. Frequently
praised for creative thinking by my
peers, I can be relied upon to help
your team achieve its goals. Detail-
oriented professional with excellent
communication, interpersonal, and
creative thinking skills. Aiming to
leverage my abilities to successfully
fill the vacancy at your company.
Frequently praised as hard-working
by my peers, I can be relied upon to
help your company achieve its goals.
Dedicated professional with proven
performance in management,
Communications Technician
AT&T, Philadelphia, PA
February 1968 - June 2001
Assisted with implementation of wireless LANs utilizing IEEE 802.11 standards.
•
Ensured compliance with industry regulations when installing or configuring communication systems.
•
Conducted tests to evaluate system performance and identify
• potential areas of improvement.
Documented all aspects of the communications system including troubleshooting steps taken.
•
Monitored network traffic to detect security breaches or unauthorized access attempts.
•
Managed inventory of cables, connectors, tools and related supplies
• used in installation projects.
Provided technical support to customers regarding their communication needs.
•
Investigated emerging technologies related to the field of communications engineering.
•
Implemented best practices for secure data transmission between
• remote locations.
Designed new communication architectures that meet organizational requirements.
•
Developed and maintained a comprehensive communications system to ensure efficient operations.
•
Configured routers, switches, modems and other networking
• equipment for optimal performance.
Identified, analyzed, and resolved network connectivity issues in a timely manner.
•
Developed user training materials for new communication systems being deployed.
•
Performed maintenance on existing systems by upgrading hardware
• components as needed.
Installed Voice over IP systems for clients within specified timeframes.
•
Created, configured, and tested communication networks using various protocols and technologies.
•
Troubleshot software applications related to communications
• systems when necessary.
High School Diploma
Cardinal Dougherty HS, Philadelphia PA
EDUCATION
June 1963
leadership and communication.
Detail-oriented in problem-solving
and planning. Ready to make an
immediate contribution to your
organization. Highly organized and
detail-oriented worker, with a drive
to exceed expectations. Ability to
analyze data, develop strategies, and
provide solutions to complex
problems.Seeking to leverage skills
and knowledge to contribute to
team success. Hardworking, highly
motivated professional eager to
lend combined knowledge and skills
to enhance business performance.
Operates well in both individual and
team capacities, leveraging
seasoned work ethic to quickly
adapt to different processes and
drive company objectives.
Resourceful and results-driven with
a passion for growth and efficiency
to meet company needs and
increase service value. Highly
motivated and detail-oriented
professional with expertise in data
analysis, project management, and
process improvement. Adept at
troubleshooting and resolving
complex issues. Skilled in developing
and implementing innovative
strategies to reduce costs and
increase efficiency. Skilled in
operating a variety of tools,
machinery, and equipment for both
indoor and outdoor projects.
Experienced in carrying out general
labor duties, including loading and
unloading materials, demolition, and
Relevant Coursework
• Communications Technician
SKILLS
• Firefighting Techniques Expertise
• Fire Inspection Suppression
• Fire Department Procedures
• Staff Performance Evaluation
• Cummunications Technician
site preparation. Possesses a valid
driver's license and a strong work
ethic. Responsible student with
good judgment, time management,
and a flexible schedule. Frequently
praised as hard-working by my
peers, I can be relied upon to help
your company achieve its goals.
Ambitious individual with strong
organizational and multitasking
skills, as well as an aptitude for
technology. Ready to apply
knowledge and skills to any
challenge. Motivated student with
excellent communication and
interpersonal skills looking to gain
valuable experience in a
professional setting. Adaptable
professional with [Number] years of
work experience and proven
knowledge of leadership, problem-
solving, and prioritization. Aiming to
leverage my abilities to successfully
fill the [Job Title] role at your
company. Reliable worker with
excellent communication, time
management, and computer skills. A
driven and detail-oriented individual
with a desire to use analytical and
problem-solving skills to meet goals.
Current student looking to join the
workforce to gain real-world
experience. Ability to complete tasks
on time in both individual and team
settings. Dependable and reliable,
ready to learn and grow with your
company. Seeking to utilize
excellent communication,
interpersonal, and organizational
skills to complete tasks. Reliable
with a good work ethic and the
ability to quickly adapt to new tasks
and environments.
Contact this candidate