Sales Associate Customer Service

Jennifer S. Johansson

**** * **** ****** *** ***

Sioux Falls, SD 57110

mobile phone: 605-***-****

I have 30 years experience of customer service and sales skills. I am dedicated to first call resolution and will always go the extra mile to ensure prompt solutions. I am happy to follow up and make every effort on every call. Detail-oriented with a passion for finding the best result for all. Effective listening to recognize the need of the customer. Successful at working independently and with others. Experienced in handing escalated situations with professionalism and patience.

Work History

Customer Service Associate

Five Star Call Center

june 2020 - August 2022

Provided customer for a variety of clients

Exceed quality and statistic expectations

Participated in a pilot program welcoming new employees designed to decrease the turnover rate. worked with slack and salesforce programs effectively.

Janitor

Jodis Cleaning Service

January 2018 - June 2020

Cleaned multiple businesses, mopping, dusting, windows, breakrooms, general office cleaning.

Knology

Sales Associate

June 2007 - July 2012

Outbound and Inbound Sales associate sold cable/phone/internet packages. Followed steps to determine customer needs and wants to providing the best solution. Top sales person, won multiple trips and electronic spiffs with best sales records. Overcoming dissastisfied customers obstacles and keeping as well as winning back their business.

Cigna

Sales Associate

November 2005 - September 2007

Inbound and Outbound Sales associate overcoming customer concerns and signing up for mail order pharmacy. Was First in a pilot program to change sales associates from outbound to inbound based on quality and statistics.

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