Technician Ii Support Specialist

BRIAN LOGAN

Mesquite, TX ***** 469-***-**** ************@*****.***

PROFESSIONAL SUMMARY

A dynamic and accomplished technician with extensive experience in the installation and maintenance of electronic equipment. Skilled in troubleshooting and providing quick solutions, possesses the ability to work under pressure and strong communication skills. Experienced Level 3 Technician. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

SKILLS

Wireless Access Point

Network Engineering

Bug Fixes

Administration Protocols

Ticket Management

LAN and WAN Configurations

Networking Hardware Installation

Voice over Internet Protocol (VoIP)

Telephone Technical Support

Virtualization Security

Install Software

Data Backups

WORK HISTORY

NETWORK TECHNICIAN 01/2022 to 12/2022

Employer's Outsourcing/TX Dept Of Criminal Justice, Huntsville, TX

Installed cabling, wireless routers and telephone systems for data communications networks.

Worked with outside vendors for fiber installations and service.

Dressed and installed fiber cabling and hardware.

Ran cabling and installed data drops for new node installations.

OSP FIBER LEAD 02/2018 to 03/2020

IES Communications

Consistently run major project crews, assume for effective performance and provide necessary training

Assist and supervise the setting up of vaults/manholes, using an air monitor and other safety equipment as necessary

Work consistently demonstrating a detailed level of technical knowledge, troubleshoot and resolve technical issues as the arise.

COMMUNICATIONS TECHNICIAN II COPPER/FIBER 11/2017 to 02/2018

IES Communications

Assume responsibility for the effective performance of the crew and provide necessary training, coordinate personnel and time-line to complete project

Install a work area outlet for floors, modular furniture, and wall

Identify active voice and or data circuits

Terminate Cat 5 & 6a jacks, mount faceplate and surface mount boxes correctly

Build closets, mount and install backboard, cross connects, rack, patch panels, fiber optic, and hardware

Install grounding for racks, equipment, and cable as required

Complete all IDC connections

Terminate 110/66 blocks and patch panels.

COMMUNICATIONS TECHNICIAN II 06/2017 to 11/2017

Site Pro Staffing/ IES Communications

Identified issues and performed troubleshooting related to telecommunication cables and wires

Read and interpreted engineering plans and diagrams to guide workflow

Installed, maintained, and repaired overhead telecommunications equipment

Operated ladders, signal level meters, voltmeters, and test equipment, in alignment with safety practices.

DATACENTER TECHNICIAN 10/2016 to 05/2017

Insight Global/ HP

Experience working in multiple ticketing platforms and the ability to handle multiple issues simultaneously while providing resolutions to customers issues

Experience troubleshooting network connectivity

Experience troubleshooting the Unified Computing System VIA UCSM or CLI

Follow all client/customers processes.

NETWORK INFRASTRUCTURE TECHNICIAN 05/2013 to 10/2016

Nouveau Construction and Technology Services

Install/decommission switches and servers in the datacenter

Experience installing manufacturers fiber and copper patch cables

Can perform IDF surveys to determine amounts,type, length, and quality of cable required

Experience installing Cisco switches.

NETWORK INFRASTRUCTURE TECHNICIAN 11/2011 to 05/2013

Flex Tech/ Methode

Install cable into new and existing buildings

Perform basic terminations of station jacks using industry standard telecom tools

Pull cables and wires into and through trays, j-hooks, conduits, cubicles, and floor boxes.

EDUCATION

No Degree: Computer User Support Specialist, 02/2023

ACI Learning - Dallas, TX

Relevant Coursework: ITIL FOUNDATION CERTITIFICATION

COMPTIA A+ 1101 & 1102

COMPTIA NETWORK +

COMPTIA SECURITY +

Associate of Applied Science: Electronics and Computer Engineering

Remington College - Garland, Texas

Covers the fundamentals of digital electronics, computer systems, programming, and data communications

MILITARY EXPERIENCE

528th Engineer Battalion

Louisiana Army National Guard

76Y10 Unit Arms Room Specialist

January 1986 to July 1989

ADDITIONAL INFORMATION

LinkedIn Url www.linkedin.com/in/brian-logan-16163a129

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