Customer Service Rep
Resume:
SHARON BROWN
PO BOX ***, DARWELL, ALBERTA, T*E *L0
Home: 780-***-**** Cell: 780-***-**** Email: ********@****.**
OBJECTIVE
Experienced in people management, customer orientation, productivity and quality management, I am seeking to obtain a position that will challenge and allow me to apply my education, skills and past experiences in a way that is meaningful, supports myself and employer, and that allows for future growth and advancement. I am community-minded and would be an asset to the company.
SKILLS AND QUALIFICATIONS
I am a self-motivated worker, with a strong work ethic and determination who is exceptional at completing all tasks required in a timely manner. Accurate, energetic, reliable and detail-oriented. Very resourceful, customer service-oriented with meticulous attention to detail. Professional, mature, a dedicated team player with leadership qualities. Successfully trained staff in policies and procedures while focusing on minimizing errors and generating superior results.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Demonstrated accountability and responsibility through management of confidential information and financial documents.
Excel in administrative work in office environments, confidently handling phone calls, e-mail, fax and front-desk reception which sees high traffic. Familiar with investigating client complaints to identify and resolve issues.
EXPERIENCE
Atlas Global Brands July 2021 to June 2023
Reason for Leaving: employment with Atlas Growers Ltd. (“Atlas”) as Production Associate
2 will cease effective June 02, 2023 (“Termination Date”) this is necessitated by Atlas being
insolvent.
Production and Packaging
Work in post-harvest, production/packaging. Completes tasks in a timely, accurate manner. Manages production schedules, weighing, tracking of materials. Excels at meeting deadlines. Responsible for a number of projects. Comfortable in high pressure environments.
TGP Warehouse Market/Federated Co-operatives Ltd. February 2018 to July 2021
Cashier
Worked as a cashier, customer service, debit, credit, charge, cash and customer refunds. Answered phones and assisted customers on orders. Balance till trays, safe audits also worked on file maintenance, creating sales, printing labels and adding new products into the system. Faced shelves and assisted in stocking.
The Wafflery Food Truck May 2015 to July 2017
Owner/Cook
Oversee operations, have staff that run the truck. Handle the inventory, training of staff, food prep, and operating of the food truck. POS system, daily bank deposits and ordering of supplies. Completed Food Safety Alberta Certification, Loss Prevention Course and Time Management course.
Pet Valu November 2015 to June 2016
Customer Service
Completed stocking of shelves/fronting, inventory counts/entering on computer system, POS system, bank deposits, returns and exchanges, Customer Service, worked well independently. Opening and closing of store.
Servus Credit Union June 2006 to June 2014
Financial Advisor, Loans Administration Officer, Member Service Rep
Worked as a Member Service Rep and Loans Administration Officer before advancing into current role as a Financial Advisor. Provide expert financial advice on mortgage and both educational and personal loans. Educate customers on variety of loan products and available credit options. Execute loan origination process, including ordering credit reports, appraisals and preliminary title reports. Analyze applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Work with clients on their retirement plans and provide them with investment options and renewals of terms/GIC’s. Review and process loan documentation and branch paperwork inputting them in excel files.
McWilliam Bus Lines & Butch Clapper 1996-2006
School Bus Driver. Drove bus daily to Onoway and Darwell School. Volunteered for field trips as a driver and chaperone for both schools.
Value Village 1985-1990
Store Manager. Implement employee scheduling and training, time sheets, delegation, cash balancing, and bank deposits. Resolve customer service complaints.
VOLUNTEER
Darwell and District Agricultural Society - Darwell, AB 2005 to Present
Active Member
Organize volunteers and run concession for the Darwell Barnburner, AgDrag, and Annual Summer Fair with an average customer count of 2000 people in five hours. Have been a Active Director since 2005. Also organize the Darwell Open Air Market during the AgDrag and was a 4H leader from 2002 – 2009.
SKILLS
•Food Service (10+ years)
•Cashiering (10+ years)
•Food Preparation (10+ years)
•Cash Handling (10+ years)
•Cooking (10+ years)
•Kitchen Experience (10+ years)
•Customer Service (10+ years)
REFERENCES
Vicki Robertson
Manager, Barrhead Servus Credit Union
Gerald Stark
Pilot, WestJet
Tammy MacKinnon
Manager, The Grocery People
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