Dewey Priddy

501-***-**** adx5uv@r.postjobfree.com

COMPUTER TECHNICIAN

Resourceful, results-driven Information Technology (IT) support technician offering expertise in setting up hardware, installing / configuring software and drivers, maintaining / repairing technological equipment / peripheral devices, installing well-functioning LAN / WAN / other networks, and managing components to ensure smooth, consistent operations with minimal downtime. Innovative business partner, quick learner, and complex problem-solving project manager known for building and maintaining positive, productive relationships to provide assistance and technical guidance to non-technical users, and ensure that adequate IT infrastructure is in place and used to its maximum capabilities. Collaborative leader, individual contributor, and effective communicator with demonstrated successes in partnering with diverse, cross-functional teams to troubleshoot, provide break / fix on desktops / laptops / printers, endure functionality, manage security options to maintain privacy / protection from attacks, arrange maintenance sessions, and keep records of repairs.

CORE COMPETENCIES

Requirements Assessments Troubleshooting Quality Assurance Risk Identification / Mitigation Compliance

Best Practices Continuous Process Improvements Reporting Research Documentation

TECHNICAL PROFICIENCIES

File / Records Maintenance IMAC Network Troubleshooting - Intermediate Inventory Control Dell, HP, Lenovo Desktops / Laptops Lexmark, HP Laser / Multi-Function / Network Printer Windows XP / 7 / 8 / 10 MS Office Application - Office Suite, Outlook Desktop / Laptop Support, System Refreshes, Imaging / Deployment, Break / Fix Services, Troubleshooting Analytics Metrics Legal / Regulatory Guidelines

CERTIFICATIONS

CompTIA Security+ Certification, 2010

Information Technology Certification, Pulaski Technical College, Little Rock, AR, 2011

EXPERIENCE

FUJITSU / TECH DATA / TDSYNNEX March 2019 - March 2023

Field Engineer

Dispatched through Road Warrior and various Apps to different sites including retail stores, Hilton, TJ Max, and server clusters to troubleshoot and Install, Move, Add, and Change computer systems.

COMPUCOM

Position Title January 2019 - March 2019

Delivered a Windows 10 migration for CenterPoint Entergy.

GEEKS ON SITE February 2018 - September 2018

Field Technician

Dispatched onsite to troubleshoot and provide break / fix on desktop, laptop, and printer.

Assisted non-technical users with technical guidance.

TEKSYSTEMS September 2018 - February 2019

IT Tech

Oversaw a Windows migration to Windows 10.

Delivered a break / fix on desktop / laptop / printer and swapped out parts.

Provided assistance and technical guidance to non-technical users.

WELLS FARGO August 2018 – August 2018

Windows Migration Tech

Completed migration to Windows 10.

Dewey Priddy adx5uv@r.postjobfree.com Page 2

STRATEGIC SYSTEM July 2018 - August 2018

PC Refresh Project, Contract

Executed a migration to Windows 10.

RANDSTAD, Little Rock, AR June 2018 – June 2018

Information Technology Specialist

Oversaw local IT and desktops, Install, Move, Add, and Change (IMAC) desktop user systems, and printers.

Provided assistance and technical guidance to non-technical users.

MOBILE TECHNOLOGIES INC., Hillsboro, OR February 2014 - April 2018

Computer Technician

Conducted preventative maintenance (PMs) weekly or monthly basics on company products.

Installed complete computer systems including Wi-Fi hotspots, printers, modems, monitors, and routers.

Troubleshot computer systems.

Upheld quality standards by monitoring and correcting work.

ADDITIONAL RELEVANT EXPERIENCE

LANGSTON EXCAVATING, N. Little Rock, AR

Foreman of Operation

Maintained day-to-day operations of crews working in the field.

Planned and executed projects that were on task to complete.

Conducted monthly safety meetings.

JACKSON MAINTENANCE & ELECTRICAL, Bryant, AR

Chief Operating Officer Information Technology Officer

Determined project schedules and maintained timelines with proactive adjustments to workflow.

Kept office computers, equipment, security, and systems updated.

EDUCATION

Bachelor of Arts (B.A.), Information Technology

Arkansas Tech University, Russellville, AR

Associate of Applied Science, Computer Systems

Pulaski Technical College, Little Rock, AR

PROFESSIONAL DEVELOPMENT

Certificate of Proficiency Computer Information System

Certificate of Technology Computer Information System

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