Sales Associate Customer Service

Keshaun Hurst

Johnson City, TN ***************@*****.*** 423-***-****

linkedin.com/in/keshaun-hurst-17bab2249

PROFESSIONAL SUMMARY

Articulate, goal oriented, knowledgeable Manager and Sales Associate with 3 years demonstrated experience transitioning into the CBAT Events Coordinator position . Excellent people skills, with the ability to make connections in the community to build strong relationships. Skilled trouble-shooter with a history of achieving successful results; works with a sense of urgency. First-rate communicator with the ability to work with a variety of diverse and cultural backgrounds. Eager to bring my education and experience to East Tennessee State University to support them in building an impeccable reputation by providing top-class education and leadership.

SKILLS

Analytical Thinking

Problem Solving

Logistics

Supply Chain

Shipping & Receiving

SAP

Procurement

Purchasing

Warehouse Management

Freight Experience

Inventory Control

Warehouse Supervisor Experience

Military Experience

Pricing

ERP Systems

Merchandising

Strategic Planning

Budgeting

Account Management

PROFESSIONAL EXPERIENCE

Unit Supply Specialist, Tennessee Army National Guard, Knoxville, TN December 2021 - Present

Maintained accountability of Military and Facility property.

Worked with all local vendors for pricing and services.

Working with vendors and supply chain managers put together recommendations with negotiations for local agreements.

Maintained reports for vendor pricing in report.

Follows all OSHA regulations and protocol for proper safety environment.

Making sure all procedures and protocols were followed for better security for the company.

Using GCSS-Army and SAP programs for better and 100% accountability of all supplies and military and Facility property.

All vendor and services invoices paid in a timely manner.

Trained new supply and section personnel on supply duties and operation procedures for an efficient and sectional environment.

Store Manager, Golds Tobacco and Vapor, Greeneville, TN February 2023 - Present

Processes customer purchases, performs general cleaning duties, stocks shelves, and merchandise displays neatly.

Provides exceptional customer service; assists customers with their shopping experience.

Provides feedback to management on all products, inventory losses, scanning errors, and general issues.

Adheres to cash policies and procedures to minimize losses.

Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data.

Sales Associate, Sugarlands Distilling Company, Gatlinburg, TN January 2021 – January 2022

Provided friendly, knowledgeable, and quick service to guests in order to create a warm, hospitable environment.

Served as the first point of contact and provided a courteous and friendly greeting to customers upon arrival at the distillery.

Answered phones, responded to customer inquiries, and documented phone messages for other staff members.

Delivered tours of the distillery.

Provided tastings and beverage service.

Completed opening and closing activities.

Processed tour reservations, adjustments, and sales.

Processed payments for Tasting Room sales.

Monitored gift shop inventory and re-stock as necessary.

Represented Southern Distilling Company at occasional off-site events.

Stocking and Unloading, Walmart, Newport, TN January 2020 - April 2020

Responsible for stocking, backroom, and receiving to ensure customers can find all the items they have on their shopping list.

Moved inventory in the backroom, unloaded trucks, and helped customers while stocking shelves.

Maintained the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area.

Stocked, arranged and organized merchandise; set up, cleaned, and organized product displays.

Received freight shipments, unloaded and loaded packages, operated loading and unloading conveyor mechanisms, and handled other duties depending on the industry or organization.

Sales Associate, Earthbound Trading Company, Gatlinburg, TN January 2019 – December 2019

Greeted customers, responded to questions, improved engagement with merchandise, and provided outstanding customer service.

Operated cash registers, managed financial transactions, and balanced drawers.

Achieved established goals according to managements projections.

Directed customers to merchandise within the store.

Assisted customers with the emphasis of total and exemplary sales service.

Rung up sales and completed all routine sales transactions.

EDUCATION

BA, Business, East Tennessee State University, Johnson City, TN (In Progress) 2027 Unit Supply Specialist Certificate, US Army National Guard, Ft. Lee, VA 2022

High School Diploma, Cocke County High School, Newport, TN 2017

AWARDS & ACCOMODATIONS

Class Military Leader 2022

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