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Customer Service Administrative Assistant

Location:
Jacksonville, FL
Posted:
July 07, 2023

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Resume:

Liz Ambulay

*** ***** **. *

Jacksonville, Fl ***16

Email: adx5u0@r.postjobfree.com

Phone: 904-***-****

Education

Education

Jacksonville University May 2012

Bachelor’s Business Management

Arizona State University 2023 to Present

Master’s in Health Care Innovation

Languages

Languages

Bilingual (English and Spanish)

Work experience

Mayo Clinic

Location: Rochester

Senior Program Coordinator Cancer Prevention Network (NCI) October 2021 to Present

Oversees Cancer Prevention Network and Division of Cancer Prevention, NCI, NIH Program which serves as the research administrative base for research programs involving multicenter clinical trial/research groups with national/international participation

Performs duties independently and initiates judgment in handling a variety of programmatic issues

Initiates and maintains positive working relationships with internal (e.g. IRB, Compliance Office, and external customers)

Planning, directing, coordinating and delivering project activities through life cycle with other sites and National Cancer Institute

Responsible to lead project objectives and completion on time, on budget and in conformance with NCI.

Create, maintain and develop multiple relationships with multiple sites

Facilitating discussion, decision making and conflict resolution

Removing impediments and blockers, guiding teams, escalating to management when appropriate

Submit quarterly reports

Review compliance and Regulatory functions

Manages partnerships with national/international consortium or program members

Location: Rochester

Regulatory Affairs Specialist Cancer Prevention Network (NCI) October 2020 to October 2021

Assists in the planning and implementation of compliance activities

Maintain accountability for documentation of ongoing trials

Verify contents to meet institutional, industry and federal standards

Reviews relevant regulatory issues and evaluates the adequacy and effectiveness of compliance processes and controls

Performs other regulatory affairs/compliance-related functions

Location: Florida Associate, Research Protocol Specialist

December 2017 to October 2020

Clinical trial implementation

Management of pre-written protocol

Coordination of study logistics

Verify contents to meet institutional, industry and federal standards

Provide input to standard operating procedures and working instructions

Facilitates study feasibility in collaboration with investigator

Develops budgets and adheres to coverage analysis

Adheres to FDA and OHRP regulations while reviewing approval process of studies

Maintain Clinicaltrials.gov records

Maintain accountability for documentation of ongoing trials.

EPIC radiology review team

EPIC Abstraction team

Protocol Maintance

Radiology IRB review

Verify documents meet regulatory laws and institutional guidance

COVID team, patient access specialist

Location: Florida, Workman’s Compensation Specialty coordinator August 2014 to

December 2017

Coordinate patient/physician visits

Communicate with employees and/or worksite liaisons/supervisors, as appropriate, regarding information needed to process claims, via telephone, email and written correspondence

Issue management reports regarding the status, costs, causes of Department WC claims

Perform trend analyses

Establish and build relationships with individual case managers

Manage day to day activity for account services

Customer service with patients and outside providers

Communication and follow up with external payers

Review contractual agreements as it relates to payment terms, budgets and data collection.

Coordinate contract with case managers.

Location: Florida,Research Administrative Assistant March 2012 to August 2014

Organize meetings

Create PowerPoint presentations, for department meetings, and committees.

Organize schedules

Manage travel

Create and manage intranet webpage for department using WordPress program.

Research Data entry

Clinical trial implementation

Coordination of study logistics

Verify contents to meet institutional, industry and federal standards

Provide input to standard operating procedures and working instructions

Facilitates study feasibility in collaboration with investigator

Adheres to FDA and OHRP regulations while reviewing approval process of studies

Maintain Clinicaltrials.gov records

Maintain accountability for documentation for ongoing trials.

Participates in site initiation visits and audits

Location: Florida, Patient Account Representative January 2011 to March2012

Managed account review calls

Billing, coding review

Review patient accounts

Verify patient balance

Set up payment plans

Review patient benefits and insurance

Location: Florida, Medical Secretary Breast Clinic 2006 to December 2010

Float Pool 2006 Executive Secretary float coverage for

Dr. Edith Perez (Department Chair) August 2008 August 2010

Responsible for coordinating interdepartmental scheduling

Documentation of patient charts

Entered orders thru Lawson system for department supply needs

Review of cancer patients’ history to schedule

Patient with appropriate provider

Worked with cancer patients and schedule appointments

Coordination of weekly cancer research meetings, clinical management of patients and policies for patient testing and discussion

Monitor physician’s schedule

Coordinated provider travel

Restrict physician schedules for meeting

Communication as physician /patient liaison

Compose and type correspondence

Knowledge of Millennium, PowerChart, Word, Excel, PowerPoint

Endnote, and PowerPoint

Responsible for obtaining results from outside labs

Create and edit PowerPoint slides for the consultant’s presentations related to clinical trials for ASCO, SABS.

Electronic journal submission work with author on manuscripts

Format and proofread manuscript into journal requirement

Manage endnote libraries

Manage travel

Location: Florida, Patient Financial Services

September 2002 to July 2006

Managed account review calls

Billing, coding review

Review patient accounts

Verify patient balance

Set up payment plans

Review patient benefits and insurance

Patient registration

Customer service

CPT coding

ICD-9 coding

Outpatient diagnostic pre-certification

Surgery pre-certification



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