Customer Support Advanced Services

MARIELENA

PALACIOS

PEREZ

CONTACT

**** * *****, ********, **

43227

+1-614-***-****

***********@*****.***

SKILLS

MATLAB

C

Python

Communication

Problem-solving

Time Management

LANGUAGES

Spanish

English

Japanese

PROFESSIONAL SUMMARY

Electronic Engineer with a Master in Information and Communication Systems

EDUCATION

2009 - 2011

Master of Science in Information and Communication Systems, Tokyo Metropolitan University, Tokyo, Japan

- GPA: A (excellent)

- Scholarship by the Japanese Government

(Monbukagakusho)

- Thesis on Authentication Methods Applicable to JPEG 200 Coded Image

- Research Student (October 2008 – March 2009)

2001 - 2008

Bachelor of Science in Electronic engineering, Simon Bolivar University, Caracas, Venezuela

- GPA: 3.9723 / 5

- Thesis on Integer Rotation Transform Applicable to Discrete Cosine Transform for Image Compression

- Exchange Program: Nagaoka University of Technology

(September 2006 - July 2007)

- Volunteer Fireman

WORK EXPERIENCE

09/2018 – 06/2019

Assistant Professor of Electronic Engineering, Dr. Rafael Belloso Chacin University, Maracaibo Venezuela

- Taught two courses in Electric Circuits and Networking Laboratory for 15 and 6 students, respectively

05/2017 - 03/2019

Head of Quality Control, Advanced Services International (ADSI), Maracaibo, Zulia

- Test software. Manage licenses for Postilion and TranzAxis software which are payments engines. JIRA Help Desk Service Agent and Administrator

08/2014 - 04/2017

Technical Support Engineer, Advanced Services International

(ADSI), Maracaibo, Zulia

- Provided customer support for Postilion for banks and financial institutions (more than 10 clients)

01/2012 – 03/2014

Satellite Application Engineer, Bolivarian Agency for Space Activity (ABAE), Caracas, Capital District

- Designed and implemented Remote Sensing applications using the VRSS1 Satellite Imagery System

Contact this candidate