Lupita Gonzalez

Passionate about building strong customer relationships, driving brand loyalty, and

increasing customer engagement. I am confident/positive, and organize. But most my dedication to going above and beyond. I am committed to learning any new skills Cathedral City, CA 92234

adx5td@r.postjobfree.com

+1-760-***-****

Authorized to work in the US for any employer

Work Experience

Assistant Coach

Elevo - Sports for Learning - Palm Desert, CA

Present

• Teaching a social and emotional learning curriculum through fun physically active games

• Supporting and collaborating with school staff

• Follow COVID 19 protocols and cleaning procedures

• CHO (Chief Happiness Officer) to kids!

Customer Service Representative

Earthing.com - Thousand Palms, CA

October 2015 to March 2020

• Zendesk friendly, live chat

• Receives, processes and verifies the accuracy of orders from customers utilizing the CRM/mainframe systems

• Provides timely and accurate information to incoming customer order status and product knowledge requests

• Processes customer orders/changes/returns according to established department policies and procedures

• Provides timely feedback to the company regarding service failures or customer concerns and emails

• Provides A+ Customer Service/ detail oriented

Sewing Operator

RV Toy Store - Palm Springs, CA

May 2011 to October 2014

• Sewing inside labels

• Patterning, sewing, stapling, gluing, installing etc.

• Cleaning machines

• Detail to all work

Temporary Office Worker

Robert Half Staffing Account Temps - Coachella Valley, CA August 2021

I Am a temp and go to different job sites as needed. Administrative Office

Basic Office Skills

Office Functions

Office Functions

Yardi Property Management

Section 8

Administrative Office

Basic Office Skills

MS Excel

Work from home

Data Entry

Customer Satisfaction

MS Word

Education

High school diploma in Diploma

Cathedral City High School - Cathedral City, CA

August 2004 to June 2008

Skills

• CRM Software

• Detail oriented/Problem solving

• Zendesk

• English

• Customer service

• Microsoft Office

• Live Chat

• Help Desk

• Desktop Support

• Microsoft Office (4 years)

• Microsoft Excel (6 years)

• Leadership (10+ years)

• Microsoft Office

• Property Management

• Yardi

Languages

• English/Spanish - Fluent

Certifications and Licenses

Transitioning to Supervisor

October 2019 to Present

Fred Pryor Seminars

Assessments

Customer focus & orientation — Highly Proficient

January 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

January 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Completed

January 2021

Applying customer service skills in a call center setting. Full results: Completed

Data entry: Accuracy — Highly Proficient

February 2021

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient

Verbal communication — Proficient

February 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Composing & sorting email with Microsoft Outlook (PC) — Familiar June 2021

Effectively composing and organizing email messages in Microsoft Outlook. Full results: Familiar

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Familiar

February 2021

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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