Latoya Richards

***-** ***** ******, ******, NY, 11422 • 347-***-**** • adx5sy@r.postjobfree.com

Professional with 15 years of progressive experience in the field who is highly organized and detail-oriented. Customer needs assessment

Excellent communication

Client-focused

Customer service

Customer satisfaction

Quick learner

High School Diploma - 1995

Edwin Allen - Jamaica west indies

Waitress - January, 2008 to June, 2011

Pushers East End Restaurants - Road Town, Tortola

Managed food resources, memorized orders, and coordinated service in a 50-table restaurant. Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.

Increased beverage sales by recommending appropriate food and beverage pairings for various customer preferences. Waitress/Hostess - April, 2019 to August, 2020

The Door Restaurant - Jamaica, NY

Waitress

catering for clients

Kept up to date on the menu in order to provide accurate information and assist customers in making decisions. Completed thorough and accurate opening and closing duties to ensure a smooth restaurant operation. Waiter/Bartender - September, 2020 to July, 2021

Hush Bar and Lounge - Elmont, NY

Helped customers with take-out orders.

Assisted cashiers with customer payments and order documentation. Seated customers and help them with their orders.

Kept enough condiments on hand and well-stocked drink stations on hand to meet expected customer demand. Waitress/Hostess - February, 2013 to August, 2017

Scrub island - Scrub Island, Other Islands

Kept customers happy by balancing check-ins with privacy needs. Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts. Conducted surveys of club members and visitors to determine customer satisfaction and identify areas that needed to be improved. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY