Administrative Assistant Customer Service, Call Center Agent
Resume:
Shewanda L. Peaks
Objective: To obtain a position within a company with a growth oriented environment offering opportunity for advancement and professional development.
Employment History:
Jan 2023-current: Navient
As a call center agent with Navient, I handle approximately 40-50 calls per day. During these calls I review consumer applications and advice of application statuses for our program.
June 2020- Nov 2022: IQVIA/Abbvie
As a call center agent with Abbvie I assisted patients who were enrolled in our savings program. The program assisted patients with paying for their medications. My job was to support the callers with any program information or resources.
Jan 2015-April 2020: Duke University Health System (PRMO)
Patient Service Associate in Wound Management/Reconstructive Plastic Surgery and Dermatology. As a PSA my job responsibilities are to check in patients upon arrival, as well as schedule any follow up or referral appointments at check out. I am responsible for maintaining as cash till throughout the day, maintain and clear workques and other small daily task. Outside of my responsibilities as PSA, I am also familiar with charge reconciliations and cash manger duties. I have acquired experience with financial care counselor duties. Such as claim edits, obtaining insurance authorizations, as well as reviewing future dated appointments in advance in order to insure insurance authorizations and requirements are met prior to the patients arrival.
July 2011-2014 City of Durham (Durham Parks and Rec.) Durham, NC
I am currently a facility attendant for Holton Career and Resource Center here in Durham. My responsibilities include answering incoming calls and assisting incoming customers. I am also responsible for accepting payments for programs and activities offered by the facility.
January-March 2007 City of Durham (Durham Parks and Rec.) Durham, NC
I was a front desk attendant at the Edison Johnson Recreation Center. My duties were to answer incoming calls, greet guest and customers in the lobby, as well as perform other administrative duties required. I also was responsible for managing cash tills throughout my shift. I received various cash and charge payments from customers for rentals, classes, afterschool programs, and other programs that the facility offered.
Aug. 2005- Nov.2006 Manpower Staffing Services Durham, NC
Administrative Assistant:
August- November 2006 IBM Durham, NC
I worked for an organization at IBM called National Support Services. We worked for several companies throughout the nation. I was responsible for accurately entering over 6,000 lines of data using excel. The information being entered dealt mostly with the customers’ companies bottom line .I also was responsible for completing inspections on the information to ensure that it was being entered correctly, using excel.
Receptionist:
June 2006 North Carolina Central University (Physical Plant) Durham, NC
I was a general receptionist. I also worked very closely with the Asst. of directors for the plant. My duties were to greet incoming guest, answer all incoming calls, as well as take work orders from the callers whom were reporting any problems or malfunctions around the school campus. Most calls were to be reported to the appropriate department; from plumbing, transportation, and HVAC.
March 2006 Tekelec Durham, NC
I was a receptionist assistant. I was responsible for working with executives and assistants helping to make copies of important and confidential documents. I also researched information through a computer using excel, and make copies of the information retrieved.
March 2006 IBM Durham, NC
I worked as a general receptionist. I was primarily responsible for preparing outgoing mail.
Aug.-Sept. 2005 North Carolina Central University (Student Services)
I worked in the Financial Aid department; I worked in the departments call center where I answered incoming calls and helped students with their financial aid questions. I was also required to research information through a computer, as well as file heavy paperwork.
November 2004 Angelica Textile Services Durham, NC
I worked in a textile warehouse as a flat work person. I was responsible for producing a certain amount of linen at hourly bases. Once the linen was processed it was to be put onto the assembly line to be distributed throughout the area to local hospitals and clinics.
Sept. 1998- June 2004 Wal Mart Durham, NC
I worked for the company for several years and held several different positions while there. I worked as the fitting room/telephone operator. I was responsible for answering all incoming calls through the customer service line, dispatch them to the correct area all while assigning fitting rooms to customers. I worked in the jewelry department, where I ordered, stocked, and sold merchandise. I gained experience in sales and handling large cash tills and multiple transactions. I also dealt tactfully and effectively with difficult customers.
Education:
Durham Technical Community College Durham, NC (2009-2011)
Northern High School Durham, NC Graduated 6/9/99
Strengths:
*Capable of communicating with staff in all departments at all levels.
*Ability to work independently, and handle simultaneous projects.
*Highly adaptable to change in ever changing environment.
*People-oriented, goal-directed, creative, and a quick thinker.
References:
Amanda Johnson 919-***-****
Jeff Forde 919-***-****
Stella Hunt 919-***-****
Contact this candidate