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Customer Service Operations Manager

Location:
Madison, MS, 39110
Posted:
July 07, 2023

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Resume:

Wanda Parker

*** ***** ****** ******

Jackson, MS 39213

Email: adx5ss@r.postjobfree.com

Home: 769-***-**** – Cell: 501-***-****

To acquire a challenging position, where my proven management/leadership abilities and teambuilding skills can be used to accelerate the advancement of an organization.

EDUCATION:

Jan. 2012 – May 2012 Hinds Community College

Business Administration

EXPERIENCE:

Walmart Retail Corporation – Jackson, MS – January 2010 – Present

Merchandise Supervisor

Supervise/Schedule Employees

Ensure customer service

Enforce and follows company policies/regulations including safety and security

Delegate daily assignments

Coordinate merchandise shipments

Tracks/maintains a list of inventory items

Exhibits a professional relationship with employees and customers

Monitors the operation of the store and assists the manager in identifying and solving present

and potential problems

Williams Courier Services – Byram, MS – April 2000 – January 2010

Operations Manager/Dispatcher

Provided operational leadership to the operations staff/driver team

Supervised employees

Managed and coordinated vehicles/routes for drives to provide responsive customer services

Ensured efficient and consistent scheduling routes for multiple states

Provided hands on support to operations staff to ensure team was productive and worked collaboratively with others

Handled customer accounts

Provided support to driver teams to ensure they delivered excellent service to customers

Encouraged and recognized superior performance

Handled performance concerns

Prioritized/delegated short term tasks and objectives

Ensured policies were being applied in a fair and consistent manner

Key Skills:

Certified Management Training Award

Ability to prioritize and remain focused

Works well with or without supervision

Good interpersonal and professional communication skills

Skilled at learning new concepts quickly

Good time management and analytical skills



Contact this candidate