Business Analyst Process Engineer

YOSSEF BENDAVID

Alpharetta, GA • 913-***-**** • ********@*****.***

CREATIVE AUTOMATION PROCESS ENGINEER

Senior Business Analyst • Compliance Officer • Senior Process Engineer • Automation Architect

Process Improvement • Customer Engagement • Team Leadership • System Design & Analysis

Enhanced Efficiency • Improved Compatibility • Optimized Operations • Resolved Issues

Practical Electronic Engineer • Automated Reports • Streamlined Coding • Developed Modules

WORK EXPERIENCE

AMDOCS Inc. 1999 - present

ATT Managed Services 2022 - Present

●Organized and directed critical production scheduling activities for overall operation success.

●Guided compliance initiatives addressing security vulnerabilities and SPI scans.

SLA Reporting Unit 2014 - 2022

●Developed reference modules for VBA logic storage, SLA thresholds, and formulations.

●Converted Unix shell script logic to Visual Basic, streamlining coding.

●Enhanced efficiency by creating SLA automation, including 'self-fetch'.

●Improved compatibility by transforming Unix PLSQL queries to Windows BI.

Business Analyst, ATT Managed Services 2008 - 2014

●Oversaw test products in software development.

●Served as the primary customer-facing contact for new AR and Collections projects.

●Acted as the main contact for customers' compliance.

Business Analyst, Sprint-Nextel 1999 - 2008

●Manager and production support lead of Amdocs’ AR & Collections module (including APIs, data layers etc.).

●Lead designer of the AR & Collections module End of Day’s job schedules.

●Point of contact with the customer’s IT unit.

●Point of contact with the customer’s GL reference setup.

●Spearheaded the crucial task of scoping activities for Amdocs' Accounts Receivable (AR) and Collections module.

●Served as point of contact for pre-production AR and collections, including estimates, analysis, design, etc.

Prior Experience: AMDOCS Inc, Manager and Production Support Lead

EDUCATION

Bachelor of Science, High-Level Programming Sivan Computers; Tel-Aviv

TECHNOLOGIES & CERTIFICATIONS

Technologies: Oracle Database, Power BI, SAP BusinessObjects

Certifications: Practical Electronic Engineer in Communication

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