Administrative Assistant Customer Service

Maria Farrugia, **** Hook Dr., Spring Hill, FL ***08

Cell: 734-***-**** Email: ********@*****.***

Maria Farrugia

I would like to continue using my secretarial and administrative assistant skills and opportunities to learn new ones, in a professional environment.

Professional Skills:

Microsoft Windows

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

Outlook

Filing/Editing

Schedule Meetings

Business Math

Business English

Management Skills

Customer Service Skills

Telephone Skills

Typing (50+ wpm)

Office Procedures

Office Manager

Education:

Administrative Assistant Specialty, Business Office Administration Associate in Applied Science at Washtenaw Community College, Completion Date: 04/07, G.P.A.: 3.8: Attendance: 100%, Dean’s List, High Honors.

Employment Skills:

Ability to work in a fast-paced atmosphere

Maintain excellent customer relations and develop customer rapport

Resolve customer’s complaints, as-needed basis

Enter expense reports for faculty

Ability to follow instructions well and make decisions with no supervision

Maintain all record-keeping procedures without error

Prepare itineraries, hosting, travel expense reports, requisitions, online

Maintained office and data files

Assisted with production of documents

Organized two-yearly events, Golf and Alumni Gathering for the department

Faculty, department head and student’s assistant and problem solving

Banner system, enter semester sections, faculty and lecturer information, FLAC payroll system

Run Crystal Reports, students, graduations, grades, alumni, class schedule. Enter sections schedule

For FA, WI, and SU, entering permission codes overrides for students to register

Employment History Month/Year

Secretary: Eastern Michigan University, MI. Accounting, Finance and IS Department 2/13 – 1/23 Secretary: Eastern Michigan University, MI. Office of Records and Registration 8/12 – 2/13 Secretary: Eastern Michigan University, MI. The Teachers Education Department 7/11 – 8/12

Senior Secretary: Eastern Michigan University, MI. Athletics Department.

3/03 – 7/11

2016 Outstanding Staff: Honored as the College of Business

2017 Nominated Employee Spotlight: Eastern Michigan University

4/2016

12/2017

2018 Outstanding Staff: Honored by the College of Business

4/2019

Foundation of Supervising Certification

6/01/2018

Lead Self Certification

5/02/2018

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