Veronica Y. Mansell

** ******* ****** *** **** Greenville SC,29607 864-***-**** adx5rx@r.postjobfree.com Customer Service Representative

Customer Service Representative with 12 years of experience in face-to face interaction and telephone. Experienced with teaching, troubleshooting, handling complaints, customer care, and tech support. Energetic and performance driven with a track record to substantiate. A self-starter and motivator with a positive attitude with a passion for building teams that succeed.

Experience

ASSISTANT TEACHER- GREENVILLE MIDDLE

AUGUST 2016-CURRENT 2022

• Maintained positive and affective communication with parents

• Assisted teachers with parent conferences

• Arranged meetings with staff members

• Upheld time management, active listening, and attention to details NIGHTTIME SUPERVISOR BON APPTIE AT FURMAN UNIVERSITY AUGUST 2012-DECEMBER 2017

• Prepared meals for students and other staff members

• Lead night-time crew with assistance

• Ensured daily numbers and quotas were met.

• Always maintained a peoples-first attitude

DEBT COLLECTOR- DYNAMIC RECOVERY SOLUTIONS

JANUARY 2018- JANUARY 2019

• Maintained high volume of calls to meet demands of busy group.

• Achieved performance goals on consistent basis.

• Worked in call center environment handling manual and automatically dialed outbound calls. OFFICE MANAGER DAISYS ALL CARE OCTOBER 2010-DECEMBER 2020

• Acted as first point of contact for new and existing clients.

• Build relationship with clients by maintaining a positive work environment

• Sourced, scheduled, and assisted employees with appropriate weekly schedule

• Ensured that 98% of calls were answered within 60 seconds and directed as needed

• Provided tech support and troubleshooting with Business app to ensure clock in and clock out schedule was correct daily

Education

High School Diploma (2011)

Early Childhood Special Education Certificate (2020) Skills

• Microsoft office/ Suite

• Bookkeeping

• Leadership

• Communication

• Problem solving

CERTIFICATIONS AND LICENSES

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• Certified Notary Public and a Signing Agent

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