Customer Service Representative

AKANBI ITUNUOLUWA

Houston, TX Phone: (***) *** - 2920 Email: ****************@*****.***

CUSTOMER SERVICE REPRESENTATIVE

PROFESSIONAL SUMMARY

Detail-oriented customer service representative dedicated to efficiently handling customer inquiries. Technically savvy and maintains a high level of professionalism to minimize customer dissatisfaction and increase customer loyalty.

AREAS OF EXPERTISE

Customer Service Verbal and written communication Quality focused Conflict resolution Problem-solving Service oriented Office Management Empathy MS Office Proficiency IT Support Adaptability P.O.S functioning Hardware/Operating systems.

PROFESSIONAL EXPERIENCE

Baltimore Gas and Electric

Customer Service Representative 01/ 2021 - Current

● Respond promptly to telephone, chat, and email inquiries, providing quality service to customers.

● Remedied issues quickly utilizing company policies and procedures.

● Ensure compliance, safe and secure environment for both customers and associates.

● Pay close attention to details, and work with team members to deliver excellent customer service.

● Documented all customer information accurately in the computer system providing dated notes for future reference.

Planet Fitness

Customer Service Representative 03/2019 - 10/2021

● Assisted customers using a text-based interactive conversation.

● Assisted with a variety of questions and issues including troubleshooting and email-related issues.

● Ensured proper security procedures were followed during all customer interactions.

● Maintain a firm code of ethics and business conduct when dealing with client information. EDUCATION

High School Diploma

Foreign School High School

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