Project Manager Customer Support

Jacob halfeldt

Dyer, IN ***** • 219-***-**** •************@*****.***

Professional Summary

As a dedicated problem solver committed to excellence, I am seeking a role that utilizes my abilities and challenges me to become a stronger leader. I bring 5 years of expertise in creative project management and take initiative to find solutions that further company objectives and success.

Work history

Project Manager July 2018 to Present

Source4 – Chicago, IL

Planned, designed, and scheduled phases for large projects.

Maintained open communication by presenting regular updates on project status to customers. Developed and implemented project plans and budgets to ensure successful execution.

Provided detailed project status updates to stakeholders and executive management. Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Verified quality of deliverables and conformance to specifications before submitting to clients. Account Execute and Inside Sales for 30+ accounts

Project Manager and Customer Support Representative for 30+ clients

Restaurant Manager, 06/2009 to 06/2013

John's Pizzeria – Dyer, IN

Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Motivated staff to perform at peak efficiency and quality.

Education

Bachelor of Science: Kinesiology, 06/2017

Indiana University Bloomington - Bloomington, IN

Skills

Project Development Project Management Conflict Management Workflow Planning

Managing Revenue Projections Customer Support

Strategic planning

Project estimation and bidding

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