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Support Specialist Information Systems

Location:
Silver Spring, MD
Posted:
July 07, 2023

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Resume:

Kevin S. Reeves

Senior Analyst, IT

PE RSONAL SUMMARY

Hands on knowledge and experience of the maintenance and support of computer systems of both small and large departments. Previously held positions of coordinating all aspects of technical projects. Calm by nature, willing to work and able to get along with both work colleagues and senior managers,. WORK EXPERIENCE

Medstar Health Research Institute

SENIOR ANALYST, IT Decemeber 2014 - Present

Responsible for overseeing and coordinating existing and new information system activities and to identify gaps and improvement initiatives for trial management information system equipment Duties:

Responsible for day-to-day operation of trial management information systems equipment including image workflow, achieving, auto routing, prefetching and other related activities. Investigate, identify, and prepare proposals to solve specific operational problems within all clinical trial areas as related to the CCL, working closely with unit operations managers and division heads as well as involving the next level of administration as appropriate.

Faith Assembly of Christ Church

NETWORK ADMINISTRATOR January 2005 – Present

Duties:

Provide overall maintenance of server and desktops of the church network Configure, deploy, maintain and monitor network equipment Provide support and maintenance to church website

Dell Services

TECHNICAL PROJECTS IMPLEMENTATION MANAGER

November 2010 – December 2014

Provide overall project team support to the discretionary projects Medstar Health Microsoft based technical environment Duties:

Serves as a technical resource- subject matter expert for executives and management Coordinate all aspects of technical projects including staffing working closely with Project Management Configuration, installation, and deployment of desktops, laptops, tablets, scanners and peripherals’ Manage 10 technical resources in 2 regions

IT SUPPORT SPECIALIST November 2008 – November 2010 Duties:

Configuration, installation, and deployment of MedConnect devices (i.e. Lenovo desktops and laptops, Panasonic CF-T8, Motion C5, Zebra QL200, Zebra ZM400 and Motorola MC70 hand held) at 6 of the 7 hospitals in the MedStar Health organization.

Provide overall technical support of the hospital’s Microsoft-based technical environment through phone based and desktop support.

KEY SKILLS AND COMPETENCIES

Prioritising and managing many tasks at one time. Testing and evaluating new technology. Responding within timely manner

Communicating technical information to non -technical personnel. ACADEMIC QUALIFICATIONS

Bachelor of Science (B.S.) in Computer Information Systems Strayer University 1998 - 2001



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