Service Representative Call Center
Resume:
Tonya Haendel
W**** Townline Circle 920-***-****
Van Dyne, WI 54979 *********@*****.***
Work Experience
Holiday Automotive
Fond du Lac, WI 54937
Dates of Employment - 10/17/22 to Present
Salary start - $17.00 salary end $20.00
Supervisor: Tim Foulk 920-***-****
Job Title - BDC Service Representative
Job description and Responsibilities - Works with Microsoft Excel spreadsheets on a daily basis. I contact customers to get them in for Recall work and follow up work from previous diagnosis appointments. I take inbound and outbound phone calls and transfer customers to the correct departments, using the call center software systems. Updating customer records in our company software. Scheduling, confirming, and canceling service appointments, and helping to resolve any issues or concerns they may have. Call customers for getting routine maintenance scheduled for their vehicle. Holiday Automotive
Collision & Glass Center
1180 Industrial Parkway
Fond du Lac, WI 54937
Dates of Employment - 07/26/2021 to 10/17/22
Salary start - $16.00 salary end $17.00
Supervisor: Phil Gillingham 920-***-****
Job Title - Administrative Assistant
Job description and Responsibilities - I take inbound and outbound phone calls and transfer customers to the correct departments using the call center software system. Updating customer records in our company software. Scheduling, confirming, and canceling estimate and repair appointments. Check vehicles for recalls, and send over to service to get completed. I greet customers as they walk in and check in or out their vehicles for repairs. Update customers on the progress of the repairs on their vehicle. Take payments for repairs that are done. Fill out contracts for a loaner vehicle, and bill the insurance companies for the loaners. Calling insurance companies to request payment for repairs that were done on customer vehicles. Opening up repair orders for appointments coming up. Holiday Automotive
390 N. Rolling Meadows Dr.
Fond du Lac, WI 54937
Dates of Employment - 12/14/2020 to 07/26/2021
Salary start - $14.50 salary end $14.50
Supervisor: Rebecca Johnson 920-***-****
Job Title - BDC Service Representative
Job description and Responsibilities - I take inbound and outbound phone calls and transfer customers to the correct departments. using the call center software systems. Updating customer records in our company software. Scheduling, confirming, and canceling service appointments, and helping to resolve any issues or concerns they may have. Call customers for getting routine maintenance scheduled for their vehicle. Tonya Haendel
W7589 Townline Circle 920-***-****
Van Dyne, WI 54979 *********@*****.***
Culligan Water Conditioning
405 Prospect Ave.
North Fond du Lac, WI 54937
Dates of Employment - 11/06/2017 to 10/21/2020
Salary start - $14.00 Salary end - $14.50
Supervisor: Michelle Moczinski 920-***-****
Job Title – Office Assistant
Job description and Responsibilities – I am responsible for performing data entry from the truck drivers deliveries. Cash handling and credit card transactions. I also answer phones and help customers with orders, service issues and payments.
Marine Credit Union
815 Wisconsin Ave.
North Fond du Lac, WI 54937
Dates of Employment - 11/01/2016 to 10/09/2017
Salary start - $14.50 Salary end - $15.58
Supervisor: Danielle McGovern 920-***-****
Job Title – Senior MSR (Senior Member Service Representative) Job description and Responsibilities – I am responsible for performing opening and closing tasks for the branch, balancing the ATM, Vault, Coin Machine and Debit Card Machine. I open new memberships, savings, checking, business, custodial, certificate and IRA accounts. I also work with death claims and I am a Notary. I make negative checking, and solicit calls. I also send out RTC’s. I also help with member transactions, questions, problems and concerns.
Marine Credit Union
201 Wisconsin American Dr.
Fond du Lac, WI 54937
Dates of Employment - 04/01/2015 to 10/31/2016
Salary start - $13.00 Salary end - $14.50
Supervisor: Allison Jagdfeld 920-***-****
Job Title – Senior MSR (Senior Member Service Representative) Job description and Responsibilities – I am responsible for doing teller transactions like transferring, depositing, and withdrawing cash for members. I help with member questions, problems, and concerns. I balance the ATM, Vault, Coin Machine, and Debit Card Machine. Perform opening and closing tasks for the branch. Besides that I also open new memberships, savings, checking, business, custodial Certificate and IRA accounts. I work with death claims, and Safe Deposit Boxes. I make solicit calls to members about opening up checking accounts or loans if needed. Marine Credit Union
201 Wisconsin American Dr.
Fond du Lac, WI 54937
Tonya Haendel
W7589 Townline Circle 920-***-****
Van Dyne, WI 54979 *********@*****.***
Dates of Employment - 08/12/2013 to 03/31/2015
Salary start - $10.00 Salary end - $10.80
Supervisor: Allison Dunbar-Jagdfeld 920-***-**** Job Title – MSR (Member Service Representative)
Job description and Responsibilities – I am responsible for doing teller transactions for members, like doing a transfer between accounts, deposits and/or withdrawals on an account. Also I try to help members through questions and problems if I can. I make phone calls for checking, and loan solicits. I help to balance the ATM, Vault, and Coin Machine. I open and close the branch and do the tasks that it involves. I solicit MCU’s products to our members. I order checks for members, and I also help scan the checks for the MSR’s. Sears
757 W Johnson St
Fond du lac, WI 54935
Dates of Employment – 12/08/2012 to 7/05/2013
Salary start - $7.25 Salary end - $7.25
Supervisor: Melissa Dalle Nogare 920-***-****
Job Title – Cashier / MCA – (Merchandise clothing associate) Job description and Responsibilities – I am responsible for accurately entering purchases into register, and accepting payment including cash, checks, and credit /debit cards. My responsibilities also include setting up and taking down ads, Price change notifications, organizing, and stocking the store merchandise. I am available to assist customers in any way needed.
Weasler Engineering
7801 Hwy 45 North
West Bend, WI 53090
Dates of Employment – 06/04/2008 to 04/16/2010
Salary start – $11.00 Salary end – $12.85
Supervisor: Bernie Sarauer 262-***-****
Job Title - Aftermarket, Packer
Job description and Responsibilities - My responsibilities were to pick and pack items, send out packages via UPS or freight, do inventory checks, and maintain my work area. I also was electric pallet lift certified (2010). Education
Moraine Park Technical College
235 N National Ave
Fond du lac, WI 54935
Dates of Attendance – 08/2011 to 12/2013
Degree – no certificate
Lomira High School
1030 4th St.
Lomira, WI 53048
Tonya Haendel
W7589 Townline Circle 920-***-****
Van Dyne, WI 54979 *********@*****.***
Dates of Attendance – 08/1998 to 06/2002
Degree – General Education
Achievements/Skills
Attention to Detail
Good at prioritizing tasks
Hard Worker
Team Work
Fast Learner
Works well under pressure.
Problem solving skills
Multi-Tasking
References
Joshua Tennessen
Mazda Service Manager
Holiday Automotive
*********@*****.***
Erica Immel
Former Co-Worker
Holiday Automotive
*********@*****.***
Allison Dunbar Jagdfeld
Former Supervisor
Marine Credit Union
**********@*****.***
Wendy Baker
Former Co-Worker
Marine Credit Union
**********@*****.***
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