Tiara Thompson

**** ****** **** **** — Lisle, IL 60532 – 630-***-**** – adx5jn@r.postjobfree.com

EDUCATION

Indiana State University – Terre Haute, IN

Bachelor of Science in Exercise Science

PROFESSIONAL EXPERIENCE

Change Healthcare August 2019 – Current

Patient Benefits Advocate

• Meet with and interview patients who presents to the Emergency Department area due to injuries related to accidents associated with motor vehicles, general liability and/or workers compensation

• Educate each patient on the different Auto Insurance coverages available, Coordination of Benefits process related to accident claims

• Engage each patients in the auto insurance claims initiation process to ensure claims are processed in a timely manner

• Initiating an accident claim and providing details to auto and workers compensation carriers Advocate Good Samaritan January 2017 – December 2018 Central Scheduler

• Handled 75+ inbound calls from patients who have questions, appointments, concerns, etc.

• Scheduled outpatient procedures and diagnostics – CT scan, MRI, clinics, etc.

• Verified insurance coverage including Blue Cross Blue Shield, Medicare, Medicaid, and Illinicare

• Scheduled and sent communications to staff determined by urgency of calls and physicians orders

• Accurately entered and updated patient demographic information using the EPIC system

• Knowledge of Insurance verification programs and medical terminology

• Maintained file history and referral information Presence St. Joseph’s Hospital January 2016 – January 2017 Central Scheduler

• Collected, analyzed and recorded demographic

• Verified insurance and financial eligibility

• Interviewed patient to accurately determine scheduling needs and answer questions

• Communicated with physician’s, offices and departments in regard to orders and procedures

• Promoted a positive customer focused image for the organization DuPage Medical Group April 2014 – December 2015

Physical Therapy Technician

• Set up and performed modalities with clinician’s instructions

• Proper patient set-up on each piece of equipment with the ability to make adjustments

• Monitored patient’s safety and response to exercise intensity

• Performed necessary functions such as patient check-in, scheduling, chart preparation and answering phones

• Performed additional duties around the gym during periods of decreased patient volume