Richard Trice

Durham, NC *****

757-***-**** adx5g5@r.postjobfree.com

IT professional and trained computer technician with demonstrated ability to integrate communication skills, experience, and related education to exceed technical, business, and customer requirements and overall company goals. Professionally trained A+, Network+, and Security+ certified by CompTIA. Committed and motivated employee focused on the success of the team, the solutions, the company, and its values while maintaining individual success.

TECHNICAL SKILLS

Windows 8/10/11

Microsoft Office 365

Hardware/Software installation

Network protocols and standards

Microsoft networking

Desktop and laptop systems

LAN/WAN

SCCM management

Install, configure, upgrade, and troubleshoot vendor neutral systems

OSI Model

VMware

Subnetting

PC Recovery / PXE Re-Imaging

Configure remote VPN access

Perform post installation configuration

Troubleshooting

TCP/IP configuration

Service Now ticket creation and categorizing

Install and configure client and server operating systems

Understanding of development, networking, security, and business concepts

Diagnosing software and Cisco related hardware problems

Install and configure Windows Server 2012

WORK EXPERIENCE

Department of Homeland Security (FEMA), Durham, NC December 2018 — Present

Information Technology Specialist

Configure and troubleshoot Windows Server issues

Create Group Objects and manage Active Directory locally/remotely

Onboard mobile device software/security for Dell laptops, PCs, Apple iPhones and iPads

Perform PC imaging via PXE OSD

Troubleshoot peripheral devices, LAN/WAN connectivity issues, and Cisco 5506 VPN concentrator

Install, configure, and troubleshoot Microsoft Office 365 products and services

Perform asset inventory tracking, allowing systems to be managed effectively

Set up and verify Cisco VPN connectivity and establish correct wireless security protocols and signal strength

Verizon Communications, Hampton, VA February 2005 — November 2017

Fiber Customer Support Analyst

Provided PC and laptop related customer support via phone, instant message, and ticketing system

Installed, maintained, and configured LAN/WAN network and peripheral devices such as VOIP phones and printers

Monitored TCP/IP network performance to create baselines for anomaly tracking

Prepared technical documentation for IT auditing, which enabled the company to correct inconsistencies in share permissions

Troubleshot wireless mobile devices and assisted in the installation of corporate software applications

Configured web browser settings and updated antivirus software to prevent session hijacking and malware from compromising systems

EDUCATION

Strayer University, Newport News, VA

Master of Science, Health Services Administration

Strayer University, Chesapeake, VA

Bachelor of Science, Business Administration

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