Richard Trice
Durham, NC *****
757-***-**** adx5g5@r.postjobfree.com
IT professional and trained computer technician with demonstrated ability to integrate communication skills, experience, and related education to exceed technical, business, and customer requirements and overall company goals. Professionally trained A+, Network+, and Security+ certified by CompTIA. Committed and motivated employee focused on the success of the team, the solutions, the company, and its values while maintaining individual success.
TECHNICAL SKILLS
Windows 8/10/11
Microsoft Office 365
Hardware/Software installation
Network protocols and standards
Microsoft networking
Desktop and laptop systems
LAN/WAN
SCCM management
Install, configure, upgrade, and troubleshoot vendor neutral systems
OSI Model
VMware
Subnetting
PC Recovery / PXE Re-Imaging
Configure remote VPN access
Perform post installation configuration
Troubleshooting
TCP/IP configuration
Service Now ticket creation and categorizing
Install and configure client and server operating systems
Understanding of development, networking, security, and business concepts
Diagnosing software and Cisco related hardware problems
Install and configure Windows Server 2012
WORK EXPERIENCE
Department of Homeland Security (FEMA), Durham, NC December 2018 — Present
Information Technology Specialist
Configure and troubleshoot Windows Server issues
Create Group Objects and manage Active Directory locally/remotely
Onboard mobile device software/security for Dell laptops, PCs, Apple iPhones and iPads
Perform PC imaging via PXE OSD
Troubleshoot peripheral devices, LAN/WAN connectivity issues, and Cisco 5506 VPN concentrator
Install, configure, and troubleshoot Microsoft Office 365 products and services
Perform asset inventory tracking, allowing systems to be managed effectively
Set up and verify Cisco VPN connectivity and establish correct wireless security protocols and signal strength
Verizon Communications, Hampton, VA February 2005 — November 2017
Fiber Customer Support Analyst
Provided PC and laptop related customer support via phone, instant message, and ticketing system
Installed, maintained, and configured LAN/WAN network and peripheral devices such as VOIP phones and printers
Monitored TCP/IP network performance to create baselines for anomaly tracking
Prepared technical documentation for IT auditing, which enabled the company to correct inconsistencies in share permissions
Troubleshot wireless mobile devices and assisted in the installation of corporate software applications
Configured web browser settings and updated antivirus software to prevent session hijacking and malware from compromising systems
EDUCATION
Strayer University, Newport News, VA
Master of Science, Health Services Administration
Strayer University, Chesapeake, VA
Bachelor of Science, Business Administration