Customer Service Flight Attendant

GG

GIGGI GAZZANEO

****************@***.*** 917-***-**** Henderson, NV 89052

Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Brand Promotion

Public Interaction

Emergency Situations Management

Company Culture and Values

Adult AED and CPR

American Airlines DFW Airport, TX

Flight Attendant

05/2000 - Current

Anticipated needs of passengers to enhance comfort and promote enjoyable flight.

Northwest Airlines Minneapolis

International Airport Minneapolis St

Paul, MN

Flight Purser

08/1996 - 04/2000

Anticipated needs of passengers to enhance comfort and promote enjoyable flight.

Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures. Demonstrated safety equipment and procedures to meet FAA guidelines. Participated in pre-flight briefings to discuss flight details, weather and service plans.

MGM Grand Air Los Angeles, CA

Purser/Inflight Manager

02/1995 - 07/1996

Oversaw team performance to verify quality service and compliance with specifications.

Trained team in proper operational procedures and company policies. Evaluated customer feedback to implement service-improvement initiatives.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Exceeded customer satisfaction by finding creative solutions to problems. The Aladdin Casino Las Vegas, NV

Cocktail Server

08/1990 - 11/1992

Provided exceptional service to high volume of daily customers. Recommended and served alcoholic beverages to patrons during high-volume shifts.

Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Took drink orders from tables and bar area and relayed to bartenders. Maintained tidiness and organization throughout bar area. Suggested cocktail choices based on customer preference, daily specials and inventory availability.

Prepared both alcoholic and non-alcoholic beverages for patrons. Created rapport with new and returning patrons to foster guest Summary

Skills

Experience

satisfaction.

Jersey Village High School Houston, TX

05/1985

Spanish:

Native/ Bilingual

Education and Training

Languages

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