Customer Service General Manager

Anthony A. Mulligan

**** ***** ***** **** *********, NC 28216

Phone: 980-***-**** Email: *************@*****.***

Objective: To obtain employment within a high paced organization with the opportunity for advancement and personal growth.

Work Experience:

Assistant Manager 2018-2021 Red Robin

Charlotte, NC

Hiring/Scheduling for 60 employees.

Ordering and maintaining proper food levels.

Assuring all policy and procedures and company standards are adhered to.

Assistant Manager 2012-2018 Pollo Tropical

Palm Bay, F.L.

Hiring/Scheduling for 60 employees.

Ordering and maintaining proper food levels.

Assuring all policy and procedures and company standards are adhered to.

Handling guest issues and complaints

General Manager 2009-2012 Burger King

Palm Bay, FL

Maintaining proper staffing levels.

Training and development of Shift and Assistant Managers.

Implementation of all new products and procedures.

Assuring all policy procedures and state guidelines are adhered to.

Maintaining profitability by keeping proper food levels, labor and food cost standards.

Examining PNL for store and company opportunities.

Responsible for closing weekly and bi-weekly payrolls.

Responsible for completing daily, weekly and monthly inventories.

Supervisor 2006-2009 Shirley’s Limo Service

Long Island, NY

Scheduling of all drivers.

Dispatching drivers per client’s needs.

Keeping of proper maintenance records for company vehicles.

Accounts receivables/payables and closing weekly payrolls.

General Manager 2003-2006 Kramer and Eugene’s

Concord, NC

Staffing and development of managers in a high paced and high volume multi-faceted facility.

Implementation of employee incentive programs.

Enforcement of policies and procedures.

Delegation of responsibilities and communication of establishment needs.

Customer service and problem resolution.

Inventory, ordering of supplies and cash handling.

General Manager 1984-2003 I.H.O.P

Long Island, NY

Formulate good decisions based upon analysis, experience, and judgments.

Dedicated to exceeding the expectation and requirements of internal and external customer service.

Provide and practice attentive and active listening clearly and carefully communicate while demonstrating appropriate diplomacy.

Allocate responsibilities.

Open new facilities, staffing, training and development of managers and employees for new facilities.

Managing sales and profits, execute local and national marketing programs and guest service.

Education:

1988-1990 Suffolk Community College

Criminal Justice

1981-1985 Central Islip High School

Graduate with High School Diploma

General Studies

References:

Available upon request.

Contact this candidate