Store Manager General
Resume:
**** **** **** • OAKLEY, CA *****
PHONE 510-***-**** • E-MAIL **************@*****.***
JENNIFER M. BARROS
PROFILE
Service-oriented sales professional. Proven abilities in all facets operational management including financial control, sales/marketing, customer service, and inventory control. Focused Retail Manager with 15 years of experience. Effective team player with strong interpersonal and communication skills, always polished and professional, yet warming with engagement. Skilled in creating staff loyalty and empowering employees to excel. Detail-oriented troubleshooter who gets to the root of the problem quickly. Respected for the ability to lead business units thru dramatic turnarounds and periods of high growth.
Results-oriented operations expert in:
Organizational development, Problem Solving.
Driving Sales Results
Recruitment, Training, New Store Openings, Closings
Merchandise Planning /Strategic Planning
Staffing, Training, and Development
VOLUNTEER\EXTRA CURRICULARS
2008-2017 PTA Executive Board-Fremont Unified, Patterson Elementary School
- Various Roles such as Vice President, Secretary, Room Parent Coordinator and Program Chairs.
-Managing budgets, balancing monies, expenditures, troubleshooting and supervising volunteers.
-Spearheaded top fundraising events to enhance educational experiences making an impact for the students and staff.
-Organized annual events, worked with vendors, city permits policies, creating relationships with the community.
2013-2021- Housekeeping
-Home housekeeping, cleanliness, sanitize, organization, Laundry and kitchen maintenance.
-Experience with housekeeping equipment upon special requests from clients.
-Main focus to improving homes with maintaining the upkeep while providing insight to the clients on proper sanitizing tips for their families.
2019-2022- East County Baseball Team Mom
-Communicating with Team and Parents with schedules, events, budgeting funds for proper disbursement.
-Administrative tasks, such as coordination of fundraising, uniform disbursement and rotating healthy snack schedules.
EXPERIENCE
2021- 2023 BootBarn Livermore, CA
Store Manager
Leads and manages all daily operations of $4.1 volume while ensuring Company Standards of all aspects of the business. Best in Class Customer experience resulted in a Year after Year sales increase from 67% in 2021, 26% in 2022.
Creates and drives an exceptional level of Service and Engagement with the proper training tools provided to ensure a 88.6% Yearly Survey standard Result.
Consistently lived the Brand of community, collaboration with open communication with all Partners to create a Loyal customer base.
Ensure adequate staffing to meet the changes of the business needs effectively with recruiting, establishing relationships on the proper platforms needed.
Lead Quarterly Staff meetings to keep partners up to date with business goals, new product lines, and updated operational process’s to be successful as a Team.
Participated in Yearly local PBR Events to show leadership in the Community.
Drove Local Commercial Accounts by taking corporate vendors, Partners to better serve our customer base, increasing Work Boots Sales by 2% year after year.
Created planning structures monthly side by side with Management on Merchandising to offer The American Spirit Value.
Led and trained to the Proper IDP process’s to ensure development was in place.
Loss Prevention Responsibilities, protection of assets and training of store staff, payroll control, submissions of work schedules, weekly budgets and daily, hourly analysis.
2017 -2020 Old Navy Antioch, CA
Assistant General Manager of Merchandising
Leads and manages all daily operations of a 3.7 Million volume while ensuring Company Standards of all aspects of the business.
Drives profitable sales growth by planning and executing monthly Merchandising direction Within Women’s and Men’s Departments, while consistently using the Tools provided to be successful.
Creates Mapping assignments Each Month to ensure accuracy of placement of Current fashion essentials, bringing the Brand to life visually.
Proactively plans and collaborates on a weekly basis with the Business Operations. Manager to ensure processes are schedules appropriately according to the business needs.
Plays a pivotal Role in leading, training, coaching and holding all Members of management, and Brand Associates, accountable for standards and strategies.
Owning The Sales and Service Leader Program while driving key performance indicators and Brand Loyalty By leading by Example.
Consistently works towards Company Goals in Metrics, while collaborating with peers on ideas to prioritize work based on business needs and Company direction.
Recruits, trains and rewards creative thinking, encouraging Brand Associates to work independently to better develop themselves. Utilize the tools given to evaluate Brand Associates to help sharpen their skills.
2012 – 2016 Off Broadway Shoe Warehouse Milpitas, CA
Store Manager
Led and managed all daily operations of a $ 4.1 Million volume, while ensuring 100% compliance with company policy and procedures.
Training and development of direct reports while utilizing the available training tools with consistent reinforcement of service standards.
Providing a Positive in store community for staff and customers.
Lead Quarterly Staff meetings on product and Policy and Procedures.
Assisted with new store openings on merchandising skills of the highest rate.
Perform on-going and timely performance evaluations on store personnel. Consistently provide performance feedback to store personnel involving all duties per the job descriptions.
Loss prevention responsibilities, protection of assets and training of store staff.
Lead execution of storewide merchandising and presentations adherence.
Payroll control responsibilities. Submission of work schedules, weekly budgets, daily and weekly hour analysis.
Recruit, train, develops management staff, providing the necessary tools for leadership.
2008 – 2012 DSW Shoes Fremont, CA
Assistant Operations Manager
Built sales focus from a $3.1 Million volume.
Manage the daily operations of a high volume shoe store, responsible for visual merchandising, receiving in shipments.
Recruited, hired, trained, supervised, evaluated sale associates.
Responsible for staff scheduling, ensuring adequate floor coverage, and overseeing payroll.
Implementing values daily, this includes collaboration and humility.
Approved sales goals and provided directions for floor sets (merchandising).
REFERENCES
Amanda Ferguson: Assistant Manager BootBarn Livermore, CA
Jen Ollis : Store Manager BootBarn Lodi, CA
Simber Darabian: Department Coordinator Palo Alto Medical Group Palo Alto, CA
Erin Murphy: General Manager, Banana Republic Petaluma, Ca
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