OBJECTIVE Seeking full-time employment

EDUCATION: Mississippi Valley State University (MVSU) Itta Bena,

MS Bachelor of Science in Business Administration May 2013 Honor Scholar

(2007-2008)(2008-2009)

EXPERIENCE

Department of Public Safety and Corrections, Office of Motor Vehicles(full-time 40 hours)Shreveport, La

Motor Vehicle Compliance Analyst July 2013- December 2013

-To administer and/or enforce the Louisiana Highway Regulatory laws and Vehicle

Registration laws involving multiple program areas, and, as such, examines

and evaluates documents for compliance with such laws as a trainee.

-To issue driver's licenses, identification cards, license plates, and title

registrations as a trainee in a field services office

-To enforce federal and state laws and policies and procedures about driving and

vehicle registration privileges which involve interviewing applicants and

determining compliance or non-compliance to these laws as a trainee in a

field services office.

Teleperformance (full time 40 hours) Shreveport, LA Customer Service Rep. March 2012 – July 2013

-Create emails for new customers and download virus protection if the customer has it on his or her

account.

- Troubleshoot internet connections and dispatch technicians Consult

with customers and other departments to resolve internet issues.

Dollar General (part-time 15 hours) Shreveport, LA Lead Sales Associate May

2011-September 2013

-Stock shelves, face, and front, and worked the truck when

needed

-Receive telephone calls from different customers about different

products we sold and checked the prices of items

-Worked the cash register

Domino’s Pizza (full-time 40 hours) Shreveport, LA Assistant Manager 2014 to Current

- Handle daily task as making customers' orders, and training new staff members on how to do daily functions.

-Ordering and managing inventory

-Handling daily financial decisions with the location.

Asurion (Full time 40 hour) Shreveport, LA In-Home Coach 2019-2022

-Handle training of new team members

- Ensure customer received their replacement devices

- Handle daily timekeeping and attendance procedures for team members in the area

- Using data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values

- Carrying out coaching, training, and performance management of all Experts

- Acting as an information source and answering Expert questions, assigning tasks, following up, and giving instructions as needed

- Resolving client and internal complaints and questions

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