Customer Service Full Stack
Resume:
MEKONNEN
TEFERA
HOLECHISSA
******************@*****.**
m
San Anselmo, CA 94960
. Logical and results-driven full stack developer dedicated to building and optimizing user-focused websites and
applications. Judicious and creative when crafting effective websites, apps and platforms to propel competitive advantage and revenue growth. Technically proficient and analytical problem solver with calm and focused demeanor.
. Hardworking and passionate job seeker with strong organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
. Optimized web applications for speed, scalability and security.
•Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
• Worked with back-end developers to design APIs.
Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
•Managed development milestones from initial steps through final delivery.
•Delivered user support to clients to train, educate and answer questions.
•Developed user-friendly web forms with validation and error handling.
•Developed functional databases, applications and servers to support websites on back-end.
•Conducted unit testing to deliver optimal browser functionality.
•Developed user-oriented visuals and features using frontend languages to increase site traffic.
•Created powerful Content Management Systems to serve as interface for client.
• Excellent Communication
• Analytical and Critical Thinking
• Data Entry
• First Aid/CPR
• Decision-Making
• Flexible and Adaptable
• Clerical Support
• Training and Development
• Team building
• Attention to Detail
• [Type] Software Proficiency
• Planning and Coordination
Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility.
•Oversaw and implemented automated build and
deployment pipelines.
•Collaborated on stages of systems development lifecycle from requirement gathering to production releases
•Developed software for desktop and mobile operating systems
PROFESSIONAL SUMMARY
SKILLS
• HTML
• CSS
• BOOTSTRAP
• JAVA SCRIPT
• NODE.JS
• MYSQL
• REACT
. Organization and Time
Management
• G-Suite
• Multitasking Abilities
• Self-Motivated
• Problem-Solving
• Good Telephone Etiquette
• Google Workspace
• Critical Thinking
• Cultural Awareness
• Interpersonal Communication
• Teamwork and Collaboration
• Dependable and Responsible
• MS Office
• Written Communication
• Active Listening
. Logical and results-driven full
stack developer dedicated to
building and optimizing user-focused
websites and
applications. Judicious and creative
when crafting effective websites,
apps and platforms to propel
competitive advantage and revenue
growth. Technically proficient and
analytical problem solver with calm
and focused demeanor.
. Hardworking and passionate job
seeker with strong
organized and dependable candidate
successful at managing multiple
priorities with a positive attitude.
Willingness to take on added
responsibilities to meet team goals.
SKILLS
Evangadi Tech Inc
02/2023
No Degree: Full Stack Web
Development
University of Redlands
Redlands, CA • 05/2021
EDUCATION
US Department Of State, US Embassy Consular Sec. - Consular Assistant
Addis Ababa,Ethiopa • 04/2005 - 07/2017
PROFESSIONAL EXPERIENCE
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
•
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
•
Managed multiple projects simultaneously using organizational and analytical skills.
•
Handled client correspondence and tracked records to foster office efficiency.
•
Entered immigration data using immigration systems, following procedures to keep information private.
•
Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to immigration database.
•
• Supported staff on special assignments and ad hoc projects. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
•
• Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed.
•
. Leadership Award:- for successfully handling a high volume of immigrant visa workload, including timely processing of DV 2019 cases.
. Department of State official recognition and appreciation:- for completion of 10 years of service with the United States government.
. Franklin award:- for outstanding customer service during an extremely difficult Diversity visa season at the U.S Embassy in Addis Ababa.
. Franklin award:- For sustained outstanding performance and excellent teamwork, and commitment to providing superior customer service.
. Franklin award:- For successfully completing a busy end-of fiscal year processing for diversity visa cases while still providing high quality service for adoption and other immigrant visa cases.
. Franklin award:- For exemplary and outstanding performance and innovation during the busy period of August to November 2015.
. Franklin Award :- For superior performance in providing interpretation to our customers and consular officers and concerted teamwork to assist in all consular operations.
. Mission Honor award:- For recognition of sustained performance and teamwork on a long term project.
. Four different cash awards.
. More than Ten Letter of recommendations from deputy mission director, consular general and officers.
ACCOMPLISHMENTS
Master of Arts: Theology
Haggai Leadership Institute
Hawai Muwi Mid-pacific Center •
05/2008
No Degree: Advanced Leadership
Addis Ababa University
Addis Ababa, Ethiopia • 04/2008
Bachelor of Science: Psychology
Global University
Springfield, MO • 05/2003
Bachelor of Arts: Theology
Amaharic
Native or Bilingual
Afan Oromo
Native or Bilingual
Tigrigna
Native or Bilingual
English
Full Professional
Somali
Elementary
Gamogna
Elementary
LANGUAGES
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