Data Entry Customer Service

ROSLYN RANDALL

MAPLEWOOD, NJ · 973-***-****

***********@*****.***

To provide administrative support to maximize operational efficiency in a fast-paced environment while demonstrating superior skills in customer service. I am an organized and self-motivated individual with the ability to learn new skills quickly and provide customer service that exceeds expectations. My experience includes ensuring accurate data entry and filing, maintaining office supplies, and providing excellent customer service and administrative assistance. I have excellent organizational, communication, and problem-solving skills and am confident I can contribute to the success of your company.

EXPERIENCE

01/2017 – PRESENT

ADMINISTRATIVE ASSISTANT, Pennoni

Collaborate with marketing team for advertising at local events.

Ensured compliance and coordinate with project manager to meet deadlines on project proposals.

Reduced overall accounts receivable from 120 days to 30-day turn over rate by managing the office of 50 employees in 3 regions Boston, New Jersey, and New York

Slashed administration costs through negotiation of pricing and fees while continuing and enhancing services

Trained staff on system updates to transition to a new C.R.M.

04/2013 – 01/2017

PARTICIPANT SUPPORT SPECIALIST,, aFS USA (American Field Services)

Advised cases of 300+ international exchange students in regard to mental, physical, emotional health, behavioral, and academic challenges

Planned and organized orientations and trainings of regional and international teams on foreign government policies

Traveled to regional teams both nationally and internationally to conduct trainings

Visited Capitol Hill to advocate for 90 global foreign exchange programs

04/2010 - 04/2013

SR. HEALTH CARE SPECIALIST, YAI (young adult institute)

Ensured up-to-date medical insurance for clients through tracking of medical progress and deadlines for open enrollment periods

Wrote plans of service for individuals in supportive living units

Contributed to reduced behavioral cases by 40% by development of new intervention plans

05/2007-04/2010

DIRECT SERVICE PROFESSIONAL, Bonnie-Brae

Developed individual treatment plans based on observed behavioral changes

Organized annual trip to Canada with 50 students, faculty, and counselors

Handled behavioral and emotional issues due to complex trauma for those needing short-term out of home placement

Minimized behavioral problems by 20% year-to-year by managing ongoing case files

EDUCATION

2009

POLITICAL SCIENCE, SOCIOLOGY Rutgers, the state university of NJ

Rutgers, The State University of New Jersey Degree: Bachelor of Science

SKILLS

PowerPoint

Excel

Data Entry

Customer Relationship Management (CRM)

Business Management Software (BST, Deltek, Outlook)

HRMS

NJSAMS

HRIS

iCIMS

ACTIVITIES

Computer proficiency, Leadership experience, Communication skills, Organizational know-how, People skills, Collaboration talent, Problem-solving abilities

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