Security Officer Customer Service

MANUEL CANALES

**** ******** #** · San Antonio, Tx 78214

*****************@*****.*** · Mobile: 254-***-**** Summary

Physically fit Security Officer with advanced understanding of facility, grounds, and asset protection practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities, while possessing self-control and a level head during problematic situations. EXPERIENCE

MAY2019 – PRESENT

SECURITY OFFICER, ALL NATION SECURITY SERVICES (AT GREYHOUND BUS STATION)

• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

• Secured personnel and premises by inspecting buildings and patrolling property.

• Warned persons of rule infractions or violations and evicted violators from premises.

• Documented security-related situations and submitted in-depth reports to superiors.

• Monitored premises and recorded Bus activity in daily officer reports.

• Immediately reported safety hazards for remediation response.

• Maintained order using Crowd Control Methods.

• Guarded restricted areas to prevent unauthorized entry.

• Addressed problems quickly and reported clear information while working under minimal supervision.

• Investigated reported incidents to protect company assets. February 2016 – April 2018

SECURITY OFFICER, ALLIED UNIVERSAL SECURITY SERVICES

• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

• Secured personnel and premises by inspecting buildings and patrolling property.

• Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.

• Managed employee access, security roles and permissions, issuing facility permits.

• Checked footage and live feeds from surveillance cameras

• Inspected parking lot to verify parking permits for employees and venders and ticketed or towed unauthorized vehicles.

FEBURARY 2016 – APRIL 2018

SECURITY OFFICER, GLOBAL SECURITY INVESTIGATION (HEB)

• Guarded restricted areas to prevent unauthorized entry. 2

• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

• Secured personnel and premises by inspecting buildings and patrolling property.

• Documented security-related situations and submitted in-depth reports to superiors.

• Enforced security regulations and escorted non-compliant individuals out of building.

• Supervised property entrances and exits and monitored employee safety.

• Verification point of contact for Visitors.

EDUCATION

FEBRUARY 2012

ASSOCIATE OF APPLIED SCIENCE IN CRIMINAL JUSTICE, KAPLAN COLLEGE San Antonio, Texas

SEPTEMBER 2006

MEDICAL ASSISTANT, TEXAS CAREERS

San Antonio, Texas

FEBRUARY 1998

BASIC SECURITY OFFICER TRAINING COURSE, SAN ANTONIO COLLEGE San Antonio, Texas

SKILLS

• Fluent in Spanish/English

• First Aid/CPR

• Cardiac and Defibrillator

• Data Entry

• Customer Service

• Microsoft Office

• Crime Prevention Methods

• CCTV Surveillance

• Investigative Skills

• High Level of Integrity

• Security Team Coordination

• Criminal Law Knowledge

• Interior and Exterior Patrol

• Detailed in Activity Logs

• Attentive and Observant

• Pattern Recognition

• De-escalation Techniques

• Employee and Visitor Screening

• Incident reporting

• Team Player

• Intruder Response and Removal

• Verbal and written communication

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