Project Manager Systems Engineer

Robin L. Coulter

**** ******* ****

304-***-****

************@******.*** or *********@***.***

Objective

A position as:

Profile

Nearly 38 years of experience working with internal/external customers

Notary

Ability to direct complex projects from concept to fully operational status, preparing a Project Charter, Requirements, Confluence Page, and test cases

Goal-oriented, dependable, strong leadership capabilities, confidential, trustworthy, organized, highly motivated, and attention for detail-directed problem solver

Proven ability to work independently or within a team

Prior GEICO Telecom experience for 13 years, working with the Regions, GFR’s and Staff Counsel offices

Knowledge/Experience

Software

MS Project

Remedy, Service Center

Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)

DNPortal

Aspect Spectrum

Avaya PBX/Voicemail

AT&T Business Direct

CISCO VOIP – Call Manager & Unity

Logon Cop, Active Directory

Junos

Mainframe/RACF

McAfee/Safeboot

PeopleSoft

Workday

Bluebeam

ADP

Indeed

Management/Supervision

Successfully refined and implemented new projects

Assistant Manager - maintain schedules, employee evaluations, placing orders for equipment, and handle invoices

Completed Successful Meetings Class

Employment

Pennoni – Senior Administrator Assistant

Proposals

Transmittals

Coordinator

Preparing and delivering packages to clients and agencies

CIAN Diagnostics – HR Generalist/Project Manager

Hiring & Terminating Employees -

Background & Drug screening

Company Coordinator

Employee’s training & scheduling

HRIS Systems Analyst II -

Peoplesoft – handling company changes for the organization

Workday -production box items & requests for department updates or changes, completing WOM Tickets for making company-wide changes and updates to the entire organization, handled many WCC’s updating functionality in Workday

Schedule and Lead meetings for projects, provide meeting minutes, statuses, communication amongst teams involved, mentor & train team members

Gather Requirements, produce traceability matrix, turn over documentation, and provide testing results

Service Desk

Handled all GEICO Service Desk calls for internal, external and Senior Management

Create WIFI accounts, reset passwords & McAfee passwords

Computer trouble shooting

Prepare and send out replacement equipment to Adjusters

Associate Systems Engineer

Associate Systems Engineer

Regional responsibilities for 5 Corporate offices

Program/scripting phone systems – ACD, PBX, Octel (voicemail) and VOIP Call Managers

GEICO voice talent

Maintained & programmed all GEICO Toll Free Number’s

Order equipment, host meetings, maintain company contracts, Coordinate, Manage, and Implement countrywide projects

GFR VOIP site implementations/build-outs/ programming/conference calls/documentation/trace ability matrix/call routing/customer interaction

2022- Present

2021 - 2022

2015 - 2021

2014 – 2015

2013 – 2014

2001-2013

Education & Training

UMUC – Core Business Certification

1988 Graduate of Jefferson High School

UMUC courses: Macroeconomics, Finance, Concepts & Applications of Information Technology, Marketing 301

CPCU: Business Law

Workday

Microsoft Office Suite

Advanced Word for Windows, V6.0

Aspect Spectrum ACD Administrator

Aspect Spectrum ACD Telescripting Essentials

Business Edition Administrator Course

Configuration Management Fundamentals

CISCO ICM/NAM Product Training

CISCO ICM/NAM System Administration

Effective Leadership for Senior Programmers/Analysts

Effective Team Building

Enterprise 2002 Administration

Essentials of Teamwork

Introduction to Windows 95

Remedy

Successful Meetings

SQL for Analysts

The Seven Operating Principles

CALG (Lean Six Sigma)

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