Kyrsten Solomon

Austin TX *****

469-***-****

adx4y7@r.postjobfree.com

OBJECTIVE

Hardworking and experienced licensed adjuster looking to return to claims. I am currently utilizing my license as a field supervisor for Roto-Rooter. I am using my specialized knowledge and skills to assist homeowners with the mitigation process. I have experience with daily claims including water, hail, fire, and theft. I am confident that I can make a positive impact by guiding homeowners through the claim and repair process.

SUMMARY OF QUALIFICATIONS

• Ability to work independently or in a team environment.

• Organized, detail oriented, and self-motivated.

• Effectively communicates and provides excellent customer service.

• Capable of using problem-solving skills to manage and prioritize multiple assignments.

• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, Guidewire, XactAnalysis, Xactimate, Citrix software, experience with Google software, typing, and 10-key skills. EXPERIENCE:

10/2022 – Present

Roto Rooter

Field Supervisor/Water Mitigation Specialist

• Works as a customer advocate and acts as a liaison with insurance companies.

• Project manager of mitigation jobs from start to finish.

• Assists with finding claim coverage and provides excellent customer service. 05/2022-09/2022

Wardlaw Insurance Company

Property Claims Adjuster

• Maintained contact with the homeowner and field adjuster to ensure that the inspection was scheduled, and documents uploaded in a timely manner.

• Examined the field adjuster’s photos, narrative, and repair estimate for accuracy.

• Reviewed and enforced the insureds policy, issued payments, and provided daily customer service. 02/2022-05/2022

Eberls/Pacific Specialty

Claim Assist

• Set up new claims, sent out letters, and assisted Desk Adjuster’s with miscellaneous tasks.

• Reviewed and labeled all attachments and documents for the claim.

• Paid past due invoices and made outbound calls to vendors to request estimates, invoices, and supporting documents.

09/2021-02/2022

Crawford & Co./State Farm

Contents Analyst

• Inside contents, issued personal property payments, investigation,

• Provided customer service to the insured and requested personal property list, supporting photos,

and documentation.

• Assisted with training coworkers on the State Farm contents system. 11/2020-08/2021

Eberls/Pacific Specialty

Data Entry and Content Valuation

• Evaluated insureds missing/damaged contents and valuables.

• Researched pricing and deductions.

• Reviewed the policy for endorsements and limits. EDUCATION AND TRAINING

• Currently licensed in TX, MN and willing to obtain more when requested.

• Presently working on multiple IT certs: (ISC)^2, CCNA, COMPTIA SEC+

- State Farm Property Certified