Linda "Joy" McClure

Rockledge, FL *****

adx4xv@r.postjobfree.com

+1-203-***-****

Highly personable Customer Service Professional with 20 years experience. Excellent organizational, project management, customer liaison, and people skills. Talent for identifying areas for improvement in processes and implementing change. Expertise in resolving customer service issues. Highly proficient with phone systems, computers and certain software. Authorized to work in the US for any employer

Work Experience

Membership Specialist

Costco Wholesale - Melbourne, FL

November 2021 to Present

Processes member signups, renewals and added cards. Instructs members and potential members about membership, warehouse and credit card program. Promotes the membership and credit card programs and achieves membership department goals. Assists members regarding item availability. Issues replacement and temporary cards, keys credit applications and provides a high level of member service. Assists at refund counter or with marketing as necessary. Partner Support Representative

Intelisys - Southbury, CT

March 2018 to May 2020

Provides high level sales support information to Partners by responding to their questions and performing the liaison role between the suppliers and the Partner in solving their issue. Provides information on supplier processes, products and promotions as well as prioritizing Partner issues. Provides first point of contact for top producing sales partners with overall accountability for satisfaction. Assists with onboarding of new Partners. Responsible for quoting. Assists Partners in submitting completed orders. Monitors and assists with problem resolution during order provisioning. Design Consultant, Customer Service Representative Torrco - Waterbury, CT

2015 to 2018

Served as Design Consultant and Customer Service Representative to assist Contractors, Plumbers, Homeowners and fellow Design Consultants in purchasing, design, coordinating deliveries and solving difficult situations. Researched and ordered new products insuring increased sales and gross profit. Scheduled and coordinated product knowledge meetings. Customer Service Representative/Call Center

McKesson Medical Surgical - Farmington, CT

2012 to 2016

Serving as Customer Service Representative/Sales Support for sales reps, doctors, nurses and office managers. Assist clients with ordering, back ordered items, inter company orders and reports. Work daily with vendors, credit department, accounts receivable, accounts payable and purchasing processing purchase orders, payments, account balances and credits. Work with transportation and warehouse personnel to coordinate deliveries, shipments and retrievals. Coordinate with warehouse and customers for unannounced returns.

Design Consultant, Customer Service Representative Torrington Supply Company - Waterbury, CT

2006 to 2012

Served as Design Consultant and Customer Service Representative to assist Contractors, Plumbers, Homeowners and fellow Design Consultants in purchasing, design, coordinating deliveries and solving difficult situations. Also assisted in design of new showrooms. Researched and ordered new products insuring increased sales and gross profit. Scheduled and coordinated product knowledge meetings. Also assisted owners in developing new positions throughout the company. Customer Service Representative, Design Consultant Klaff's of Danbury - Danbury, CT

1998 to 2006

Provided top-notch service to high-end clientele. Processed orders, answered questions, responded to concerns and alleviated delicate situations with professionalism and sensitivity. Assisted General Manager in organizing events and social activities. Selected to train new employees on computer program designed specially for Klaff 's. Processed customer orders, some purchasing, assisted homeowners, contractors and plumbers with all necessary items for renovations and new construction. Served on a committee called "We Care" to help employees and the community. Education

Diploma

Stratford High School Nashville - Nashville, TN

Skills

• Customer Service

• Call Center

• Salesforce

• Auditing

• Sales Support

• Cash handling

• Data entry

• Typing

• Microsoft Office

• Phone etiquette

• Computer literacy

• Office experience

• English

• Order fulfillment

• Microsoft Excel

• Microsoft Word

• Sales

• Microsoft Outlook

• Telemarketing

• Order Entry

• CRM Software

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