Customer Service Representative
Resume:
Somone Neal
Memphis, TN *****
adx4xg@r.postjobfree.com
SOMONE NEAL
**** ****** **, *******, ** 38128 901-***-**** adx4xg@r.postjobfree.com Objective: Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the company
EDUCATION:
Northwest Prep Academy Graduate Class of 2012Memphis, TN EMPLOYMENT HISTORY:
Case Manager/CSR Representative, Maximus Memphis, TN 12/2018 - CURRENT Responsibilities
• Apply knowledge of policies, procedures, state and federal regulations to progress child support cases through the proper administrative and legal system.
• Enforce child support orders.
• Research and review records to gather information vital to cases
• Processes and / or enter pertinent data into the computer or other record format for processing.
• Obtains data from various sources to prepare and compile standard reports
• Educate customers to the process and respond to inquiries.
• Perform other duties as assigned. National Guard Products, Inc. 4985 E Raines Rd, Memphis, TN 38118
06/2019-05/2021
Responsibilities
Packing/Shipping
• Loaded corrugated boxes and seralized containers onto the conveyor.
• Received full case cartons from the conveyor and stocked into the reserved location.
• Received units from full case cartons and load/scan into serialized containers.
• Ensured and acknowledged quantities match requested customer order levels.
• Loaded product onto conveyors for processing.
• Utilzed the computer system to create ILPN numbers for needed merchandise.
• Utilized the RF devices to scan/complete material movements in the system.
• Troubleshoot and resolved problems that an associate encountered with inventory, including missing tags.
• Located and acquired missing items to complete problem shipment.
• Packed and labeled inventory with maximum efficiency.
• Ensured problems were processed in a timely manner.
• Maintain safe and clean environment by complying with procedure, rules and regulations.
• Contributed to team effort by accomplishing related results as needed.
• Identified, researched and reconciled inventory discrepancies.
• Performed activities associated with shipping, receiving, or distribution. Customer Service Representative, Talent Force Inc. 12/2016 – 12/2018 Responsibilities
• Resolved customer complaints via phone, email, mail, or social media.
• Assisted with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Advise on company information.
• Utilized computer technology to handle high call volumes. Customer Service Representative, Helen of Troy 12/2013-11/2016
• Resolved customer complaints
• Assist with placement of orders, refunds, or exchanges.
• Worked with customer service manager to ensure proper customer service was being delivered.
• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Worked with the management team to stay updated on product knowledge and changes to the company policies.
Work Experience
Case Manager/CSR Representative, Maximu
Department Of Child Support Services
December 2018 to Present
Apply knowledge of policies, procedures, state and federal regulations to progress child support cases through the proper administrative and legal system.
• Enforce child support orders.
• Research and review records to gather information vital to cases
• Processes and / or enter pertinent data into the computer or other record format for processing.
• Obtains data from various sources to prepare and compile standard reports
• Educate customers to the process and respond to inquiries.
• Perform other duties as assigned.
Education
High school diploma
Northwest Prep Academy
August 2010 to December 2012
Skills
• Customer Service
• Computer Skills
• Phone Etiquette
• Telemarketing
• Typing
• Administrative Experience
• Case Management
• Social Work
• Individual / Group Counseling
• Behavioral Health
• iOS
• Mental Health Counseling
• Behavioral Therapy
• Food service
• Cognitive Behavioral Therapy
• Autism Experience
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