C
Delma Cooper
**************@*****.***
Corpus Christi, TX 78410
EXPERIENCE
Office Manager
Corpus Christi, TX
H&R Block / Aug 2005 to May 2023
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Administered payroll and maintained proper documentation of employee personnel.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality and conformance.