Customer Service Quality Control

VALERIE JACKSON

281-***-****, ****************@*****.***, SPRING, TX,

SKILLS

• Account updating

• Hospitality and accommodation

• Record preparation

• Product promotion

• Call management

• Problem resolution

• Paperwork processing

• Strong communication

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. EXPERIENCE

CUSTOMER SERVICE/EXPEDITOR, Jul 2008 - Mar 2016

TOTAL AUTOMATION SOLUTIONS, HOUSTON, TX

Answered inbound calls to handle various concerns, set appointments and close sales.

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• Met personal, team and company goals in customer service environment. Followed up with customers to offer additional support and check resolution satisfaction.

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• Collaborated across departments to resolve customer-related issues.

• Enhanced customer satisfaction with fast, knowledgeable service. PRODUCTION CONTROL EXPEDITOR, Feb 2001 - Jul 2008

SUNTRON CORP, SUGARLAND, TX

Set and enforced production standards and monitored operations to meet cost, quality and delivery standards.

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Met production demands by creating productive teams and delegating work assignments.

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Provided monthly statistical reports on team productivity, total revenue and product quantities.

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• Established production priorities and sequences for manufacturing products. EXPEDITOR, May 1997 - Feb 2001

RADISYS/TEXAS MICRO, HOUSTON, TX

Identified complex problems and reviewed related information to develop and implement solutions.

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Acquired production information to update project managers and planners of potential problems or delays.

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Organized, filed and maintained production documents, including blueprints, SOPs and schedules.

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Recorded production data, including volume produced, consumption of raw materials and quality control measures.

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• Distributed production schedules and work orders to department supervisors. Worked with internal teams, vendors and customers to coordinate production and shipping logistics.

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