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Customer Service Inventory Management

Location:
Illinois
Posted:
July 06, 2023

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Resume:

NADIA HUGHES

P.O. Box ****, Westchester, IL, ****4, US 312-***-**** adx4rq@r.postjobfree.com

Seasoned pharmacist seeking opportunity to utilize my great managerial, communication and organizational skills, as well as superior work ethics. Drug safety

Accuracy improvements

Confidentiality and HIPAA

Medication Therapy Management

Drug inventory management

Medicare and Medicaid process

Regulatory compliance

Setting up profiles

Business Strategy

Coordinating inventory

Maintaining records

Pharmacy operations management

Monitoring therapeutic effectiveness

Company policy compliance

Loss prevention controls

Audit Support

Promotion of Health and Disease Prevention

Medication dispensing and immunizing

FDA Drug Safety Guidelines

Preparing Sterile and Non-Sterile Compounds

Overseeing interns

Customer service, education, and counseling

Medicinal and Pharmaceutical Chemistry - Pharm.D 1994 University of Illinois Chicago Chicago, IL

Pharmacist October, 2008 to Present

WALGREENS Chicago, IL

Was in charge of interpreting prescription orders, dispensing medications, and providing drug advice to patients. Ensured that strict health, industry, and organizational regulations were followed. Provided over-the-counter medication recommendations and answered questions about drug interactions for patients. Supervised work of pharmacy clerk and technicians to optimize service quality and productivity. Advised patients on how to take their medications correctly. Instructed patients on how to operate medical devices such as glucose meters. Patients were informed about potential interactions and special instructions. Worked with automated dispensing systems and other pharmacy automation systems as required by the department. Was effective at resolving issues with patients and insurance companies. Informing patients about any potential drug side effects or interactions with other drugs/treatments. Vaccinated patients to protect them from diseases such as influenza, pneumonia, and others. Pharmacist September, 2022 to Present

Apotheco Pharmacy Lincoln Park Chicago, IL

Entered orders into a database, checked insurance, and made medication preparations. Was responsible for dispensing prescriptions to patients in a timely and accurate manner. Compared prescription details to safety standards and insurance requirements to assist patients. Reviewed and evaluated orders for appropriateness and compliance for non-formulary and restricted drugs. Double-checked the prescriptions for accuracy.

Processed third-party insurance information for patients. Was effective at resolving issues with patients and insurance companies. Kept up with third-party payer policies and procedures to avoid payment issues. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Pharmacist October, 2007 to Present

RPh on the Go USA, Inc. Chicago, IL

Interpreted prescriptions from healthcare providers to properly dispense medications and health products. Verified safety and accuracy of physician orders.

Oversaw the work of pharmacy clerks and technicians to improve service quality and productivity. Helped the manager with order and inventory management. Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low. Pharmacist Manager June, 1987 to August, 2006

Jewel-Osco Chicago, IL

Pharmacy Control Substance Auditor

Diabetes Educator and Liason

PQA Committee Board Member

Supervised/mentorship with the local Boys and Girls Club of Chicago Built a network of medical professionals whose referrals resulted in a 10% patient increase on average per month. Worked with doctors and patients to determine proper dosage and potential drug interactions. Looked at patient histories to see if they were taking their medications correctly and to look for issues like doctor shopping or overuse. Led a team of 5 in interpreting, validating, and filling prescription orders, as well as counseling customers on medications, dosage and self-administration schedules, side effects, and potential interactions.

Managed and mentored staff of 7 technicians to assist in delivering excellent customer care and service to the public Established and enforced clear pharmacy policies to protect drug inventories from damage or theft. Ensured that all prescription drugs and controlled substances in the pharmacy were safe and secure. Educated patients and medical professionals about pharmacy services. Communicated with doctors and patients to ensure proper dosage and no drug interactions. Provided consultations and answered questions about drugs, potential side effects, and specific uses from patients, healthcare professionals, and physicians. Kept prescription drugs and controlled substances safe and secure in the pharmacy.



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