Digital Banking Service Associate

SKILLS

Negotiation skills

Interpersonal and

communication skills

EDUCATION

Advanced level London Edexcel Sep 2020 - Jan 2021

Accolade Gateway study centre, colombo

Ordinary Level -G.C.E Local Syllabus Jan 2015 - Dec 2017 Wise International School, Kandana

working under pressure

Time management

EMPLOYMENT

Trainee Banking Assistant -Customer

service Associate

Nations Trust Bank, colombo - 01

Apr 2021 - May 2022

LANGUAGES

English

Tamil

Sinhala

·

Handled Inbound and Outbound calls related to customer

· Inquiries.

Following up the customer on Account Activation process.

· Performing both VKYC(Digital Verification) and Over the phone verification to activate the Customer FriMi Debit Card.

· Handled Customer verifications in all three languages English, Sinhala and Tamil.

· Systems worked with : Frimi Admin, ADA, DRP(Department of Registrations of Persons),Gruveo,Prime 4 (CTL) Finacle (Financial Universal Banking Infosys),UAD

(Universal Agent Desktop),Cisco Jabber,IBM FileNet Workflows. Customer Engagement Associate – Contact Centre Jul 2022 - present Hatton National Bank, Head office Colombo – 10

Handling Customer Inbound Calls - Overall HNB products; Credit cards, Debit Cards, Merchantship, Digital Banking- SOLO,Ebanking -HNB digital Banking application.

Handling PFS - Personal Financial Services (Loans, Fixed Deposits,CASA, Pawning).

Fluent in Problem identification of customers and provides a quality service then and there.

Handles all three skills - English, Sinhala and Tamil.

Good in Cross selling products to the customers that would bring way more convenient to them.

Systems worked with : CRM(Sugar CRM),Smart

Vista,Prime,FEBA,Finacle core banking,Teleopti, Aquirer,Online Issuer. FATHIMA RESHMA

adx4kr@r.postjobfree.com

+947********

58/9,Gurugelands,Bandaranayake mw,Mahabage,Ragama, 110/10 mahabage

December 19th, 2000

Female

Srilankan

Single

Fathima Reshma

COURSES

Ditec Information Technology Feb 2019

IT fundamentals,MS office 2013,computer hardware,Network Technology,Internet,email and web designing,Graphics and mutimedia,software Engineering,Python programming,Database concepts,Programming with C#.

ACHIEVEMENTS

Customer Commendation

Received a positive customer commendation in activating the FriMi Account within the day to perform a top urgent transaction after completing the verification successfully.

REFERENCES

RUWINI JAYASUNDERA

Trillium Residencies Management, colombo 08

+947********

NISHADHI WIJERATNE

Standard Chartered Bank, colombo 01

+947********

EXTRACURRICULAR ACTIVITIES

good in long jump,school level good in

Athletics,school level

Junior Prefect Feb 2013 – Aug2014

Atamie International School, Wattala

Authenticated as a Junior Prefect.

CERTIFICATES

The Queens Royal Commonwealth Essay Competition Jan 2017 Awarded with a Silver medal.

The Srilanka Festival for the performing Arts Mar 2014 Awarded with a certificate of Commendation in Verse Speaking. Certificate for Art Nov 2013

certified for The Lions International Peace Poster Contest,Lions Club

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