Customer Service Executive Assistant

Giovanni V. Lay

Phone: 929-***-****

***********@*****.***

Diligent, detail oriented professional Technical Assistant with a long-time experience in corporate insurance. Strong organizational skills, efficiency, and a self-starter in search of a position which offers an opportunity for career growth and expansion. EXPERIENCE

May 2, 2023 – Present

RESIDENT ADVISOR - SQUARE HOTEL – AMSTERDAM COURT SANCTUARY Tempositions – Temp Agency New York, NY

• Assist Asylum Seekers to various locations to gain assistance such as but not limited to Red Cross, HRA, EOIRA-33 (change of address forms), DOE enrollment referrals and much more.

• Assist in the distribution of breakfast, lunch and dinner for the clients.

• Assist in the distribution of metro cards and donated clothing for clients.

• Assist in the organization and translation of clients within the facility by updating them and informing them on rules and regulations within the facility. March 2022 - Present

VOLUNTEER WORK IN THE POSTPARTUM DEPT.

ALLEN PAVILLION HOSPITAL – NEW YORK, NY

MARCH 1, 2004 – JANUARY 4, 2023

TECHNICAL ASSISTANT THE HARTFORD – NEW YORK, NY

• Main contact for all supply orders for the whole company.

• Distributor of supplies and technical equipment for all remote workers within the company.

• Attendance proxy for numerous managers, as well as anticipating the needs of various managers within various departments and handling them accordingly.

• Assisting the executive assistant with managing executive expenses through the Concur expense tracking system.

• Manage all internal e-filing with regards to all new business/renewal information as well as financial statements.

• Quoting and issuing all auto-renewal and renewal policies for the Cyber E&O department.

• Processing Cancellations within Guidewire for our Tech E&O department.

• Processing all Crime Erisa policy Bond Issuances, Cancellations and Address changes.

• Email quotes to agents as well as following up with agents on upcoming renewals.

• Process all loss runs and submit them to the assigned agents.

• Cross train new employees and internal employees within the organization.

• Assist within various areas of the Organization in the triaging of all new business submissions and assigning them to the correct department.

• Assisting the executive assistant with managing executive expenses through the Concur expense tracking system.

• Iron Mountain historical records liaison

• Managed and mentored students from the Cristo Rey High School work program, by assisting them with their daily duties and guiding them along with their experience within a professional work environment.

EDUCATION

VOCATIONAL & HIGH SCHOOL DIPLOMA

MABEL DEAN BACON VOCATIONAL H.S. – NEW YORK, NY

ASSOCIATES DEGREE

BOROUGH OF MANHATTAN COMMUNITY COLLEGE – NEW YORK, NY MEDICAL CODING AND BILLING CERTIFICATE

ASA COLLEGE – NEW YORK, NY

SKILLS

• Excellent communication skills

• Self Sufficient

• Team Player

• Strong interpersonal skills

• Patient

• Reliable & Trustworthy

• Attention to Detail

• Highly Efficient

• Ability to Multitask

• Time Management

Microsoft Office (2010), Microsoft Outlook 2010), Microsoft Windows, AS400 / WINS, Excel, LexisNexis, Power Point, Vision System, Electronic filing, GuideWire Policy Center (submission entries), 1Step, Ascend, Image Right, Oracle & Work Day Attendance Management, PeopleSoft Expense Management, Amex Concur Travel Expense Management Filing, editing and typing 70 wpm, Exceptional customer service

Bilingual: Fluent in English and Spanish

INTERESTS

• Dancing and listening to music (all genres)

• Reading self-help books

• Crocheting and Painting

• Teaching others as well as mentoring young adolescents & kids

• Volunteering at the Allen Hospital in the Postpartum Dept.

• Participate in the annual Meals on Wheels volunteer program REFERENCES All references are furnished upon request

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