EDNALYN P. GUILLERMO

Blk** Lot* Fiesta Communities, Calulut, San Fernando, Pampanga

Mobile Number: +639**-***-****

Email: adx4fj@r.postjobfree.com

Career Objective

To find a work-at-home job where I can still apply most of my knowledge in providing effective and efficient customer service.

Skills and Qualifications

Communication and Customer Support

Expert in assisting customers with their concerns

Knowledgeable in providing first call resolution (FCR)

Skilled in following work instructions and processes

Leadership and Management

Experienced to become the President of our college department organization named Alliance of Campus Business Students (2018)

Lead and managed the organization with the implementation of programs like Income-Generating Programs and Clean and Green Programs and organizing events like Campus Business Summits

Team Player

Collaborate with my workmates and provides suggestions on how can we provide better customer service and achieve our goal to provide customers satisfaction

Computer Skills

Trained with different tools and computer systems needed in providing services to our callers

Knowledgeable with Microsoft Office (Word, Excel, PowerPoint)

Work Experience

Customer Care Representative and Premium Billing Representative

July 30, 2018 – June 26, 2023

Worked in the Customer Care Department of a Prescription Drug Plan based in the US

Trained as representatives in the Premium Billing Department of the same Insurance Company

Work Exposure

Call Auditor (2022-2023)

Audit calls of my colleagues or teammates, review their business process markdowns and quality errors and suggest what part of the process they need to improve to provide first-call resolution.

Education

Our Lady of Fatima University-San Fernando Pampanga

Master’s in Business Administration (MBA) (2022- present)

Cagayan State University - Sanchez Mira, Cagayan

Graduated – BS in Accounting Technology (2018)

Divine Word High School – Abulug Cagayan

Graduated – Salutatorian (2014)

Canayun Elementary School – Abulug Cagayan

Graduated – Valedictorian (2010)

Licenses and Certification

Career Service Examination - Pen and Paper Test (CSE-PPT) for Professional Passed - August 2018

Training And Seminars

On-the-job training:

Philippine National Bank – Sanchez Mira Branch (200 hours)

Assisted prospective clients inquiring about opening new accounts and help them fill out the needed forms.

Cagayan State University, Accounting office – Sanchez Mira, Cagayan (200 hours)

Assess student ledger or statement of accounts

Helped in preparing BIR Form 2306 and 2307, Obligation Request and Status OR Budget Utilization Request and Status

Answered students’ queries about the enrollment process

Bookkeeping training: Accounting Certification and Training Institute ( June 24, 2023- present )

Enhanced basic accounting skills

Mastered the Accounting Cycle from recording transactions to preparing and finalizing the Financial Statements.

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